IoT 1st Line Service Support Technician

Job Description

Your Day to day

• You will provide the maintenance of the hardware and software IT systems for Vodafone IOT customers. You will maintain high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services.
• You will continuously improve system performance and optimizes working methods already in place. You will be who contributes to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.

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With these activities you will have a great impact on our business

• Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, by using available tools.
• Provides 24h/24h technical support, gathers all the required information from the customer or monitoring systems in order to solve all the hardware and software functional incidents.
• For some of the delivered solutions, modifies and adapts the existing software solutions, after validating with other technical teams, for a better performance and customer experience.
• Provides technical information to customers about service affecting events and alarms, using the agreed means of communication.
• Collaborates with other technical teams by analysing information gathered from customers and/or performance-monitoring systems and transmitting the investigation results and proposed solutions/recommendations to said teams in order to change and adapt the existing software. The outcome is reflected in the resolve of complex technical incidents (including software bugs), displaying an improved customer experience.
• Works in compliance with the operational agreements and fulfils the key performance indicators of the service (speed, response time, error rate).

With these skills you are a great candidate:

• Basic knowledge in Linux/UNIX, CLI, any distribution.
• Basic knowledge of Oracle Databases SQL
• Basic knowledge / understanding of IP Networking and Telecom architecture and Protocols (SMPP, RADIUS/DIAMETER, SS7 signalling)
• Experience in monitoring and ticketing softwareNice to have technical / professional qualifications:
• Bachelor’s degree

Sounds like the perfect job? We’ve got even more to offer

•Work from Home – hybrid approach

•Medical and dental services

•Life and hospitalization insurance

•Dedicated employee phone subscription

•Special discounts for gyms and retailers

•Annual Company Bonus

•Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

•You get to work with tried and trusted web-technology

•Getting in on the ground floor of a technology changing company

•We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.

•Special Paternal Program - 4 months of paid paternity leave

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