Inventory Ops SME -Deputy Manager-Pune

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role

About Inventory Programme:

• The Inventory programme provides a long-term sustainable inventory management solution to deliver cost efficiencies and reduced operational risk.
• Improved Customer, Supplier and Employee Experience.
• Reduced Supplier Costs
• Complete understanding of customer profitability
• Reduced risk of customer equipment not being covered by maintenance contractors or customers being charged for services that they are no longer using

Inventory BAU Run Train delivers capability enhancements and maintains the existing platform delivered through the Strategic Inventory and Inven2ry Programmes.

Responsibilities

• Identify and deliver opportunities for improvement of Inventory related capabilities

• Manage VCS cost of sale ensuring that status and margin is known for each circuit

• Engage the business stakeholders to understand the impact of any change to processes or to the functionality of SIP on their teams
• Engage with the stakeholders to provide SMEs/Change champions to work with the team on design and development, participation in UAT and support with deployment and adoption
• Participate in standard agile cadences including sprint planning, daily stand up, demos and sprint retrospective
• Measure adoption against the agreed success criteria and report to business stakeholders in line with the adoption plan

Expetience

• Experience from working in fixed line billing, cease operation, provide, commercial change or inventory team
• Advanced Excel, Basic SQL and Power Apps
• Stakeholder management, and excellent communication skills at multiple levels
• Collaborative team player, able to work in a matrix structure, across multiple functions and global locations
• Analytical mind set and strong ability to work with complex issues
• Demonstrable business analysis experience across the product
• Strong facilitation skills, with a proven record of working within multi-disciplinary virtual teams, ideally in the telecoms or IT sector
• Extensive knowledge of fixed connectivity products and associated customer lifecycle

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!