Interim Service & Operations Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Would you like to be part of our new adventure? Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.
This vacancy is part of VOIS Spain, legal entity part of Vodafone Group.

Come and join us to create the future together!

Who you are

Are you ready to take on an exciting challenge? Join our Partner Markets team as Interim Service & Operations Manager and you will develop a deep understanding of the Partners’ organisation, forge trusted effective relationships with key senior stakeholders and have responsibility of the listed function areas. As part of the transaction, Vodafone will continue to support a divested OpCo with a number of Transitional Services and support its separation from Vodafone.

The Interim Service & Operations Manager will focus on the divested OpCo, managing the service delivery of these areas through the separation period, and building and executing migration plans where applicable and will play a key role in the assessment, quantification, and mitigation of operational and delivery issues.

By joining Vodafone Partner Markets team you’ll have a unique opportunity to be part of the leading global telecoms partnership, working with local operators all over the world to market a range of global products and services that extend our reach into local markets. Currently we have Partners in over 40 countries across three regions: Europe, APAC and AMEA. We believe in creating competitive advantage for all Partners on the principle of ‘Great alone, better together’.

Our Vodafone Partner Markets mission is to:

• Leverage our collective scale to improve purchasing power and industry influence.

• Expand Vodafone’s global brand footprint and create a unified international experience for consumers and multinational corporations.

• Use Vodafone’s innovation and expertise to improve Partner performance.

• Generate profitable revenues for both Vodafone and our Partners through shared financial success.

Key Responsibilities:

• Oversee the overall operational & service co-ordination from the LOB into the divested OpCo against the
  provisions in the TSA’s (Transitional Services Agreements).

• Act as the SPOC (single point of contact) for:

  • Service change requests.

  • Early terminations.

  • Service disruptions.

• Align with the migration workstream and communicate migration plans to service owners to assess impacts and define service termination processes.

• Coordinate service review meetings and track completion of agreed actions.

• Ensure timely and accurate delivery of all operational reports from Vodafone to new service owners.

What you bring

• Strong mix of strategic thinking and hands-on operational execution.
• Proven ability to simplify complex problems and focus on core deliverables.
• Excellent prioritisation skills, able to balance competing deadlines and projects for maximum impact.
• Highly effective communication skills (both written and verbal) — business fluency in English and Spanish is essential.
• Strong B2B account management skills with a proven track record of senior stakeholders.
• Self-starter with strong decision-making and results-oriented mindset.

Benefits

• Hybrid work model
• Bonus on top of the gross salary
• Meal voucher (Ticket Restaurant).
• Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.
• Intensive Summer Schedule during July and August.
• Up to 20 days per year of 100% remote work from other locations.
• Private Health and Life Insurance for employees and family.
• 25 vacation days, plus December 24th and 31st off.
• Optional Pension Plan.
• Access to an online learning platform for continuous training.

#LI-Hybrid

REF: 265355

Please, apply with an English version of your CV.

Not a perfect fit?

At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity. Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.