IB Intelligent Automation Analyst

Job Description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

• Upskill identified Vodacom International Business market analysts
• Work closely with teams in the identification of business requirements, functional design, process design
• Unlock wholistic Digital Transformation framework and strategy in the International Business markets.
• Analyses business processes, identify potential automation opportunities, and propose a Plan of Intelligent Automation strategy.
• Identify and unlock opportunities to re-use and scale automation processes across all the Vodacom African markets
• Providing the solution proposal by checking the scalability of the Intelligent Automation architecture.
• Ensure standard for Analysis and documentation is maintained.
• Assist market squads by providing insights for business benefits
• Unlock and execute on Group process re-useability strategy
• Execute on best practices, routines and innovative solutions to improve levels of digitisation and quality of output
• Have clear understanding of:
  • end-to-end processes assessment,
  • ability to articulate inefficiencies in the system
  • re-engineer and radically simply processes
  • Identify processes that are fit for re-use across the various markets
  • identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Machine Learning, Natural Language Understanding , Optical Character Recognition, Generative & Agentic AI etc
• Understand customer experience and data insights to inform value ads in the process.
• Must be able to manage/ cross IB market end-to-end processes
• Create and maintain a standard of building quality business case for intelligent automation
• Report on deviations that could derail the achievements against targets
• Lead and facilitate compilation of business cases for reengineering and automation

Your responsibilities will include:

• Promote a service mentality and develop strong relationships with finance, consumer, business and technology areas
• Support alignment of activities and objectives across the Vodacom Group Intelligent Automation team
• Unlock group process re-useability strategy
• Ensure that Vodacom International Business market resources are coordinated in BA documentation standards
• Ensure constant knowledge of Artificial Intelligence industry in relation to process automation is maintained

The ideal candidate for this role will have:

• Post Grad Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Business Analyst experience
• 5-7 years’ experience performing process improvements, with a strong preference for candidates with automation and consultancy industry experience
• Cross market implementation capability
• Minimum 4 years of Intelligent Automation hands on experience
• Proven ability to identify opportunities for Generative and Agentic AI
• Strong interpersonal and communication skills are required
• Ability to influence and get stakeholder buy-in
• Analytical thinker with interpersonal skills
• Ability to apply a disciplined experimental and design thinking approach to solving problems using data and current statistical tools

Core competencies, knowledge, and experience:

• Basic know how of infrastructure topologies.
• In-depth knowledge of business process modelling with exposure to business processes modelling.
• Ability to run design-thinking workshop for process re- engineering and process optimization.
• Process development.
• Ability to build business case for digitisation

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 March 2026

The base location for this role is Midrand, Vodacom Campus

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.