Home E2E Service Integration Manager

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Vodafone is transforming its home routers into intelligent service platforms capable of supporting solutions such as home security and advanced Wi-Fi optimization. The Service Integration Manager plays a central role in this transformation, ensuring the seamless integration, scalability, and operational readiness of these services. Acting as the key technical orchestrator across Product, Engineering, QA, Project Management, and external partners, this role ensures high-quality deliveries while mitigating integration risks. The position has a direct impact on time-to-market, cost efficiency, and customer experience. It requires a strong combination of technical expertise and the ability to strategically align multiple stakeholders. The successful candidate will challenge vendors, drive accountability, and ensure solution maturity before deployment. This is a critical role in accelerating innovation across CPE platforms while minimizing rework and reducing reliance on late-stage validation cycles.

What you’ll do

• Technnical Service Integration Ownership: Own the technical integration of services across CPE devices, backend systems, and Vodafone platforms, ensuring consistent end-to-end behaviour and performance;
• Integration Readiness & Quality Gatekeeping: Define and enforce integration readiness criteria, ensuring services are technically mature, stable, and compliant before entering QA phases;
• Cross-Functional Alignment & Orchestration: Act as the bridge across Product Owners, Engineering teams, QA, Project Managers, and Service Owners to align expectations and ensure coherent delivery;
• Vendor & Partner Technical Management: Together with Service Owners, lead technical engagement with external vendors, validating their solutions, challenging designs, and ensuring integration quality meets Vodafone standards;
• Risk & Dependency Management: Identify and mitigate integration risks, cross-system dependencies, and compatibility issues early in the lifecycle to prevent delays and rework;
• Ensures cross‑service compatibility across multiple service agents coexisting on the same CPE;
• Provides hands‑on technical guidance during delivery, supporting troubleshooting, integration challenges and cross‑team alignment;
• Consolidates Agent Service requirements into clear, implementable specifications for the platform and CPEs;
• Integration Quality at QA Entry: Meet service deployment commercial objectives ensuring quality, with reduced defects and rework;
• Delivery Efficiency & Time-to-Market: Reduction in integration-related delays and iterations across QA and release cycles;
• Integration Stability & Compatibility: Number of post-integration defects related to CPE/service interaction and cross-service conflicts.

Who you are

• Master’s or Bachelor’s Degree or technical institute certificate in Computer Science, Information Systems, Telecom or other related field;
• Strong stakeholder management and communication skills, ability to align cross-functional teams;
• Proven experience working in complex, multi-system integration environments;
• Solid understanding of broadband ecosystems and CPE platforms (RDK-B, OpenWRT or similar);
• Ability to translate high-level service requirements into clear technical integration expectations;
• Must have technical / professional qualifications:
• Experience in broadband, telecoms, or embedded device environments (CPEs, routers, gateways);
• Understanding of device management protocols (TR-069, TR-181, TR-369, SNMP);
• Modern applications deployment and management on devices understanding, including container-based approaches like prpl LCM (Lifecycle Management) or similar frameworks;
• Knowledge of Linux-based systems and service deployment models (including containerization approaches);
• Strong understanding of networking fundamentals (routing, firewalling, QoS, packet inspection concepts);
• Fundamental understanding of basic principles for securing embedded services and protecting device ecosystems;
• English (Fluency).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.