High Touch Engineer

Job Description

Join Us

• At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team.
• When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
• If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• As a Vodafone Business High Touch Engineer, you’ll be at the forefront of delivering complex, high-impact technical solutions for our enterprise customers. From the earliest stages of presales design through to seamless delivery and ongoing support, you’ll take full ownership of key technologies including IPVPN, IPT, LAN, IT Security, Unified Communications, and more.
• You’ll work hand-in-hand with sales teams to shape innovative solutions that meet customer needs, integrating them into diverse and often challenging network environments.
• Your role will involve resolving intricate network issues, designing scalable and supportable architectures, and ensuring every solution is commercially sound and operationally robust. You’ll collaborate across a wide range of teams—Sales, Commercial, Operations, Product, and Service—to ensure the solutions you design are not only technically excellent but also deliver real business value.
• Whether you're building networks for customer HQs, supporting go-lives, or providing expert troubleshooting and training, you’ll be a trusted technical advisor and a key player in Vodafone’s enterprise success.

Who we are looking for

• An experienced engineering professional with 4+ years in large, complex environments
• Proven expertise in WAN/LAN design and routing/switching protocols
• Strong customer-facing skills with excellent communication and influencing abilities
• Demonstrated experience supporting presales and bid phases with timely delivery
• Cisco CCNP/CCDP certified (CCIE desirable); HP ASE certification (Master ASE desirable)
• Familiarity with firewall technologies such as Cisco ASA and Palo Alto (desirable)
• A proactive problem-solver with strong analytical and decision-making skills
• Comfortable managing multiple projects and stakeholders simultaneously
• Eager to learn and adapt to new technologies in line with evolving customer needs
• Holds a third-level qualification in a business or technical discipline

Who we are

• We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
• Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
• If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
• Together we can.