Healthcare Operations Sr. Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

We are seeking an experienced Operations Engineer to oversee and coordinate vendor teams across support and operational functions.This role is crucial to ensure successful project delivery and maintain high service quality standards.

Job Profile

• Coordinate vendor teams in technical support and operations
• Oversee multiple project implementations and ensure vendor compliance with project requirements
• Provide technical guidance and problem resolution for database and operating system issues.
• Develop and maintain technical documentation and standard operating procedures.
• Serve as an escalation point for complex technical issues.
• Monitor vendor performance and ensure SLA compliance.
• Conduct technical reviews and quality assessments of vendor deliverables.

Comptencies and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3 - 5 years of experience in technical support.
• Strong expertise in database administration and operating systems.
• Proven experience in vendor management and coordination.
• Excellence in problem-solving and troubleshooting complex technical issues.
• Strong project management and communication skills.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.