At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
'- Storytelling with data: strong skills in articulating the benefit or requirement associated with a corp base management strategy: drawing on data and analytical techniques where appropriate, and communicating this to a business audience
- Build, develop and track automated reporting and performance metrics that support better offers and business decisions mainly for revenue growth and Corp Base management
- Responsible for Corp segment churn, migration APRU,retention profitability for all Vodafone offers
- Lead digital transformation to build up an always-on marketing structure through data-driven and contextual approach
- Analyse and identify churn drivers by interpreting insights from models, exit surveys, disconnection trends, customer activity, debt collection performance, customer complaints, NPS and incorporate all into action plan
- Plan & execute e2e digitalization & automation of CVM actions
- Develop & performs action plan and related activities (retention, upsell, x-sell) for the delivery of churn & disconnection targets
- Follow up current best practices in CRM area & VF group opcos
- Track Direct Sales channel performance for all product domains. (Mobile , fixed, IoT services)
- Track closely Corp Segment VBU Revenues and come up with new initiatives to keep actuals and targets in line
- Tracking commercial strategy of competitors and coming up with proposals best fitting to our own strategy
- Preparing Recommendations to get top management approvals on any new proposition/change
- Carry out post-evaluation of new launches and concepts
'- Minimum 4 years experience in Datacenter&Cloud & security fields
-Exceptional project and stakeholder management skiils
- Exceptional team management and leadership skills
- Having a proactive approach, rather than reactive
- Experience in customer value management, Growth mindset is a must
- Some demonstrable, hands-on experience in processing large data sets in Excel. Advanced Excel skills are essential
- Ability to work independently, usually within a complex and often ambiguous environment, to build rigorous, fact-bases that support recommendations to senior management, other executive, functional, or regional management
- Bachelor Degree in Engineering or Business, Economics, master degree is a plus
- Flexible mindset to adapt to a constantly changing conditions
- Strong written, verbal communication and negotiation skills& inter-personal skills both in Turkish and English
- Work under high pressure and time constraints
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application\-adjustments/ for guidance.
Together we can.
