GM - Solution Architect

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About The Role

We are seeking an experienced End-to-End Solution Architect to lead the design of complex, high-value customer solutions across the VOIS organisation. This role focuses on large, multi-tower opportunities, bringing together technology, business, care and corporate services into compelling, commercially sound propositions. The individual will work closely with customers up to CxO level, sales teams, service towers and delivery leaders to ensure solutions are differentiated, deliverable, and profitable.

What you’ll do

• Lead end-to-end solution definition for large, complex opportunities (typically exceeding €5m contract value) across multiple service towers and service units.
• Engage directly with customers, including senior executives, to understand strategic objectives and translate these into value-led solution propositions.
• Orchestrate integrated solutions across technology, business services, customer care and corporate functions, collaborating with domain and technology solution architects.
• Define platform, system and integration architectures aligned to customer requirements and VOIS capabilities.
• Develop end-to-end delivery, staffing and location models in close collaboration with service tower delivery owners.
• Drive make-or-buy and partner decisions to optimise use of VOIS assets and the wider partner ecosystem.
• Consolidate effort, cost and location estimates, ensuring inputs to pricing and commercial teams are accurate, realistic and margin-protective.
• Quantify delivery risks and certainty, supporting informed commercial and leadership decision-making.
• Present solutions to customers during bids and orals, acting as solution owner and incorporating customer feedback into iterative proposals.
• Provide independent quality assurance and solution reviews for both large and smaller service tower-led opportunities

Who you are

• An experienced pre-sales Solution Architect with extensive exposure to complex, multi-tower opportunities within a large professional services environment.
• Highly skilled in solution design across one or more domains such as technology, customer care, business services, HR, supply chain or finance.
• Confident in effort estimation, staffing pyramids, productivity modelling and commercial optimisation for large-scale solutions.
• Comfortable influencing and collaborating with senior stakeholders, including C-level leaders, in a global and matrixed organisation.
• Knowledgeable about the telecommunications industry, with the ability to align solutions to sector trends and customer expectations.
• Educated to degree level from a leading university.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to some of the most complex and strategically significant customer opportunities across VOIS.
• The opportunity to work closely with global customers, senior leaders and diverse specialist teams.
• A role with clear influence on commercial outcomes, solution quality and customer success.
• A collaborative, international environment that values expertise, knowledge sharing and continuous improvement.

What skills you will learn

• Advanced multi-tower solution orchestration and commercial solution shaping.
• Risk-based solution modelling and delivery certainty assessment.
• Reuse-driven solution architecture through knowledge harvesting and estimator calibration.
• Enhanced executive-level communication and bid leadership capabilities.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.