Enterprise Architect Manager/Senior Manager - CMT

Job Description

Role: Technology, Strategy & Advisory, Enterprise Architect Manager/Senior Manager - CMT

Location: London, Manchester, Edinburgh

Industry: Comms, Media & Telco

Mobility: Up to 100%

Career Level: Manager/Senior Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

Do you enjoy using innovation, and the latest technologies to solve challenges and realise business goals? Do you enjoy working at the intersection of business and technology, where you’re engaging with senior clients, engineers and architects on a daily basis? Are you a critical thinker that is keen to continue exploring the untouched capabilities of technologies such as Cloud, Big Data, AI and Robotics, and how they can be architected into client’s landscapes to help them achieve their strategic goals?

Joining the team means becoming part of a community of Enterprise Architects that serve Accenture’s clients with the best and brightest insights regarding business and technology architecture. Our mission is to drive industry and enterprise re-invention, powered by Technology and Data. Our values include challenging our clients’ norms, building trusted relationships, and embracing diversity as a source of creativity and inspiration. We collaborate closely with experts globally to bring the best to our clients every day and stay relevant to their changing needs.

Our reinvention partners are changing businesses every day using deep industry insights, technology knowledge and innovative ideas. Positioned at the intersection of business, technology and industry, we devise creative new strategies and target architectures, based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models, and the future workforce, we take on the challenge of designing and implementing transformative business solutions, using the technology to drive business advantage and create 360 value for our clients.

Our research-based advice and situational analyses enable our clients to act with speed and confidence.

Your responsibilities as an Enterprise Architect Manger or Senior Manager will include:

• Assess the impact of business strategy on enterprise architecture across organisation, applications, data, infrastructure, and operations

• Stay abreast of Comms & Media industry trends and translate them into enterprise architecture implications and transformation opportunities

• Lead large-scale IT and digital transformation programs for Comms and media clients, advising on impacts across people, process, technology, data, and AI

• Drive BSS/OSS transformation initiatives, leveraging deep understanding of telecom ecosystems and aligning architecture with Accenture offerings

• Engage with C-suite stakeholders, leading strategic conversations and influencing key architectural and investment decisions

• Co-create client Enterprise Architecture vision, strategy, and roadmaps aligned to business objectives and market dynamics

• Lead the creation of end-to-end architecture blueprints, covering applications, integrations, data, and technology landscapes

• Conduct as-is architecture assessments across business capabilities, applications, data, and technology, identifying gaps, maturity levels, and pain points

• Define target-state architecture, including application rationalisation and modernisation strategies

• Bring strong awareness of COTS platforms (e.g., Salesforce, Amdocs, Oracle, ServiceNow, MS Dynamics) and define best-fit enterprise architecture

• Apply industry-standard frameworks such as TOGAF and TM Forum (eTOM, SID, ODA), leveraging 7R modernisation strategies to define and drive architecture transformation

• Work with business, technology & 3rd party stakeholders to effectivity formulate communicate and conclude key architectural decisions

• Drive enterprise architecture governance to ensure alignment with principles, standards, and target-state architectures, maintaining architectural consistency and control

• Lead proposal development and deal shaping, translating client pain points into differentiated offerings and POVs

• Drive innovation through creation of reusable assets and PoCs, demonstrating business value and accelerating client decision-making

• Define enterprise data platforms, integration, and automation strategies, including AI-enabled architectures and agentic frameworks

• Identify opportunities to integrate AI and automation into BSS/OSS operations for improved efficiency and productivity

• Lead and mentor architecture teams, ensuring high-quality delivery, capability development, and alignment with enterprise standards

We are looking for individuals who:

• Have 15+ years of experience in the Communications, Media & Technology (CMT) industry, with strong global telecom exposure

• Possess deep knowledge of Telco BSS/OSS domains, including CRM, CPQ, Order Management, Product Management, Billing, and OSS

• Have experience delivering complex digital transformation programs across large-scale telecom environments

• Bring a strong blend of consulting, enterprise architecture, and telecom domain expertise

• Have strong knowledge of cloud-native architectures, digital decoupling, and platform-based transformation strategies

• Demonstrate strong stakeholder management and executive communication skills, with the ability to influence senior leaders

• Have experience with AI, data platforms, and emerging technologies, including Agentic AI and intelligent automation

• Deep expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue management

• Experience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDB

• Strong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud services

• TOGAF certified enterprise architecture practitioner

• Proven hands-on experience leveraging enterprise architecture tools (e.g., LeanIX, Orbus) to support architecture governance and modelling

Set yourself apart (we’re very interested in hearing from you if you have some or all of the below):

• Demonstration of in-depth technology insight in particular Telco functional domain e.g. Sales, CRM, Order Management, Product management, Billing and OSS

• Experience working as a enterprise architect

• Experience in business capability and process taxonomies, maturity assessments and alignment of gaps to enabling technology solutions

• Experience with Enterprise / platform / application / data architecture

• Knowledge of architecture tools such as LeanIX, Ardoq, iServer, etc.

• Previous experience in Comms and Media

• Experience in major enterprise architecture engagements e.g. application optimisation/rationalisation, re-platforming, modernization of enterprise architecture

• Certified in AWS/Azure/GCP and other enterprise platforms

• Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.