GM - Program manager

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About The Role

We are seeking a highly skilled individual to lead customer-facing programmes of significant scale and complexity. This role is ideal for someone with extensive experience in managing large transformations, strong stakeholder leadership, and the ability to maintain service continuity during complex transitions. The position requires close collaboration with senior internal and external stakeholders, a deep understanding of business operations, and the ability to support commercial negotiations while ensuring seamless programme delivery.

What you’ll do

• Communicate a clear vision for the programme and articulate the customer’s desired future state.
• Design delivery capabilities and develop detailed programme plans, including resource needs, interdependencies, and critical paths.
• Create cost estimates, manage performance against plans, and integrate all workstreams.
• Build and manage cross-functional teams, ensuring recruitment, competency development, and resource forecasting throughout the lifecycle.
• Foster relationships with senior internal and external stakeholders and maintain regular, structured engagement.
• Lead stakeholder mapping and ensure needs are understood and met across teams.
• Support effective business change by working closely with strategists, designers, and operations partners.
• Maintain high standards of quality assurance across workstreams, ensuring timely reporting on budget, timelines, quality, and KPIs.
• Manage risks, issues, and change processes, ensuring stakeholders remain informed and aligned.
• Oversee financial governance, including business cases, benefit realisation, and budget forecasting.
• Ensure alignment with business expectations, governance standards, and contractual obligations.

Who you are

• An individual with experience delivering major, complex programmes end to end.
• Someone with strong presence and credibility, capable of engaging confidently with senior stakeholders and executive forums.
• Skilled in navigating contractual discussions with customers and partners.
• Experienced in large-scale transitions and transformations with an understanding of operational impacts.
• An adaptable professional able to lead through change while maintaining effectiveness and team performance.
• A collaborative communicator capable of delivering compelling presentations to varied and senior audiences.
• Possessing in-depth business and market knowledge, able to contribute to intellectual property creation.
• Adept at supporting commercial teams through accurate forecasting and contributing to business case development.
• Skilled in building high-performing teams, influencing key stakeholders, and coaching individuals to success.
• Experienced in benefit realisation, financial viability assessments, and programme-level governance.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead high-impact customer programmes influencing strategic outcomes.
• Collaboration with a diverse network of senior stakeholders across global markets.
• Exposure to complex commercial, operational, and transformational initiatives.
• A chance to contribute to enterprise-level innovation and continuous improvement.
• A dynamic, inclusive environment that supports professional growth and development.

What skills you will learn

• Advanced programme governance, risk management, and financial controls.
• Stakeholder engagement strategies at executive and board levels.
• Cross-functional leadership and capability-building within high-performing teams.
• Business case development and commercial forecasting.
• Delivery of large-scale digital and operational transformations.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.