GM - Contract to Catalogue Lead

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Contract to Catalogue and Master Data professional to lead service delivery, operational excellence, stakeholder engagement, and continuous improvement across Supply Chain Management processes. This role is responsible for managing master data operations, contract lifecycle activities, catalogue management, governance controls, reporting, and team performance while ensuring high-quality service delivery and compliance. The successful candidate will work closely with global stakeholders, suppliers, category managers, and technology teams to enhance operational effectiveness and drive digital transformation initiatives.

What you’ll do

• Lead Contract to Catalogue and Master Data operations, ensuring seamless business-as-usual delivery and stakeholder support.
• Manage master data object maintenance, including vendor, customer, contract, and finance operations data.
• Provide support for Master Data Governance (MDG) processes and technical issue resolution.
• Oversee end-to-end contract lifecycle management, including query resolution, troubleshooting, and escalation management.
• Ensure robust controls are maintained for audit, legal, compliance, and SOX requirements.
• Monitor, manage, and improve operational KPIs, service levels, quality standards, and customer satisfaction measures.
• Lead monthly operational reporting, management information reporting, and business performance reviews.
• Build and maintain strong relationships with category managers, suppliers, internal stakeholders, and cross-functional teams.
• Drive digital automation initiatives and process improvements to reduce manual activities and improve efficiency.
• Support project delivery, user acceptance testing, change implementation, and stakeholder engagement activities.
• Manage business model changes and volume fluctuations while maintaining agreed service levels.

Who you are

• Proven experience in SAP sourcing and procurement-related processes.
• Strong understanding of contract management, catalogue management, and master data operations.
• Experience managing stakeholders, suppliers, and cross-functional business relationships.
• Demonstrated ability to lead teams, develop talent, and build high-performing environments.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience managing operational KPIs, reporting, and service delivery performance.
• Knowledge of audit, compliance, governance, and risk management requirements.
• Ability to work effectively across geographically distributed teams.
• Strong communication and presentation skills with the ability to influence stakeholders at multiple levels.
• Adaptable and enthusiastic about learning emerging technologies, including Generative AI and digital automation solutions.
• LLB, MCom, MBA, or equivalent qualification.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead a globally connected Contract to Catalogue and Master Data function.
• Exposure to international stakeholders, suppliers, and supply chain operations.
• Involvement in strategic transformation, digital automation, and continuous improvement initiatives.
• Responsibility for shaping operational excellence and customer experience outcomes.
• Opportunities to mentor and develop teams while enhancing leadership capabilities.
• Experience supporting complex projects, governance frameworks, and business-critical processes.

What skills you will learn

• Advanced Master Data Governance (MDG) practices.
• Global supply chain and contract lifecycle management expertise.
• Digital automation and Generative AI application within operational processes.
• Strategic stakeholder management across diverse markets and functions.
• Project delivery, change management, and business transformation skills.
• Data-driven performance management and operational excellence methodologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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