Global IoT Service Partner

Hello there! We’re Vodafone Intelligent Solutions (also known as VOIS) and we’re looking for a

Global IoT Service Partner

Your role in a nutshell:

Acts as an important role to ensure that the customers are satisfied with the IoT services Vodafone provides to them. To take accountability for managing strategic global IoT accounts.
The Internet of Things Team is a function of technical experts with excellent communications skills providing dedicated in-life service consultancy to Vodafone’s biggest premium customers globally.

What you’ll do:

• Act as the dedicated key contact for VFs IoT customer(s) globally
• Host customer service review meetings remotely
• Provide mainly reactive IoT technical service management
• Be involved by the Account Manager/Global Service Manager in customer service improvement plans/project
• Be consulted related to new processes which have an impact on the dedicated customers solution
• Represent VFs interests towards the customer and customers interest within VF IoT Operations

What you will bring to the team:

• Technical understanding of IoT technologies
• Fluent English
• ITIL v3 Foundation knowledge
• Very good negotiation and communication skills
• Customer focused approach
• Analytical mindset
• IPVPN background is an advantage

In return, we provide you with:

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What you need to know about us

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

#movewithus #VOIS #VOISHU #LI-Hybrid#_VOIS