Specialist IOT Service Sales & Service Management Lead

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Joining Vodafone IoT’s team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.

Function: IoT Service Sales

Department: IoT Operations

Reports to: Manager of Service Sales

Location: Madrid

What you’ll do

Responsible for ensuring IoT meets its service obligations to allocated customers ensuring retention, profitable growth and customer satisfaction. The role will work with Sales and Techical solution architects to ensure the end to end service design is functionally accurate and can be delivered in-life. Working in partnership within all those involved in the account (eg sales, technology etc) to embed positive business relationships at senior level within our customer base. Developing and nurturing a key understanding of our customers’ strategy and business model and translating that into Vodafone IoT accountability and Customer Success.

This role interfaces with multinational IoT customers across a broad global footprint at an executive level, at a local level and requires global matrix management at an account level. Maintaining key relationships into all functional teams within Vodafone IoT to deliver an exemplary service experience.

Who you are

We welcome applicants from all backgrounds and experiences who bring curiosity, creativity, and a passion for service excellence.

You’ll thrive in this role if you have:

• Lead the end-to-end service experience for global IoT customers, ensuring satisfaction, retention, and profitable growth.
• Act as the senior service interface for assigned accounts, managing delivery, support, and assurance across Vodafone IoT.
• Collaborate with Sales and Solution Architects to design and implement service models that meet customer needs and business goals.
• Drive continuous service improvement initiatives with customers, partners, and affiliates through strategic planning and execution.
• Own service performance metrics, reporting, and analysis to optimize delivery and reduce cost-to-serve.
• Identify and support new revenue opportunities through consultative engagement and service enhancement.
• Manage escalations and lead monthly/quarterly operational reviews to maintain high service standards.
• Influence at C-level, lead virtual teams, and apply deep IoT knowledge to deliver exceptional customer success.
• English and Spanish advanced language proficiency.

Please ensure your CV is in English when applying!

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get Spirit Days in a year to focus on your personal development and wellbeing, plus a host of other great benefits too:

• Hybrid way of working
• Intensive Summer Hours (8:00 am-3:00 pm)
• Tickets Restaurant.
• Social benefits
• Flexible retribution plan
• Training plan
• 25 days of vacation + December 24 and 31

Who we are

With more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity – connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses – allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity – operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that’s secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.

Vodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the Application adjustments section of our careers website for guidance.

Together we can.

#Li-Hybrid