Global IOT Service Expert - German Speaking - VOIS

Job Description

Hello there! We’re VOIS (also known as Vodafone Intelligent Solutions) and we’re looking for a

Global IoT Service Expert - German Speaking

Your role in a nutshell:

In this role, you will lead the IoT service relationship for Vodafone’s largest IoT accounts, with the goal of enhancing overall customer satisfaction and loyalty. Acting as a trusted advisor, you will represent the customers’ interests within Vodafone and manage the entire in-life IoT service experience. Your responsibilities will also include providing a governance layer over IoT Operations, including incident, change, and problem management.

You’ll be part of the Internet of Things Team—a technically skilled group of experts with strong communication abilities—who deliver dedicated in-life consultancy to Vodafone’s most important premium customers around the world.

What you'll do:

• Acts as the dedicated key contact for VFs biggest strategic IoT customer(s) globally
• Manages the customer relationship at the senior management level
• Own service review meetings/QBRs onsite
• Is providing proactive IoT technical service management
• Initiates and drives service improvements by analysing patterns/recognizing the customers’ needs according to ITIL principles (and able to identify new opportunities)
• Through the initiated service improvements shaping the whole IoT operational service
• Initiating/completing/approving new processes which have an impact on the dedicated customer’s solution

What you will bring to our team:

• Fluent English and German language knowledge
• Excellent IoT technical knowledge (Operations and/or Service Management experience supporting managed WAN, LAN, SDN, Security(and other networking technologies) services.)
• ITIL v3 Foundation Certification
• Excellent negotiations and communications skills
• Excellent coordination skills, customer-focused approach (able to nurture and influence customer relationships at all levels
• Analytical, constructive mindset (Experienced in data analysis: able to interpret complex datasets, identify trends and communicate clearly)
• Solution-oriented (Drives improvements to business processes with a can-do attitude when working in a demanding and challenging environment)

In return, we provide you with:

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What you need to know about us

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then VOIS is the place for you.

#VOIS #BeUnrivalled #CreateTheFuture #VOISHungary #_VOIS