IoT 2nd Line IP and Packet Core Expert

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking an IoT Data Expert who will develop, enhance and support complex IT and network systems powering connectivity and automation across the Vodafone Global IoT platform. The role focuses on ensuring high system availability, optimising performance, delivering 2nd line support for enterprise customers, and developing software, scripts and automation that improve operational efficiency and customer experience. This role suits individuals with strong telecom, networking and software expertise, combined with analytical thinking and problem-solving capabilities.

What you will do

• Develop, test and implement scripts and software solutions used by Vodafone IoT enterprise customers, ensuring they meet functional requirements and are deployment-ready.
• Ensure the availability and proper functioning of software, network and tooling systems; monitor and support critical applications to minimise downtime.
• Adapt and optimise software solutions to improve performance and enhance customer experience.
• Review, analyse and implement technical and functional specifications when modifying hardware and software solutions.
• Perform impact analyses and design solutions that resolve incidents, address complex technical issues and elevate the customer experience.
• Deliver high‑level technical support for hardware and software systems, including 2nd line support and participation in on‑call rotations.
• Contribute to the creation of documentation and procedures for supported platforms.
• Identify automation opportunities and build the required scripts to streamline operations.
• Work in accordance with operational agreements, achieving KPIs such as response time and error rate.
• Support technical audits and resolve issues related to IoT applications and infrastructure.
• Participate in project decision‑making, ensuring realistic and measurable delivery timelines.

Who you are

• You bring 7–8 years of experience in telecom networks, with strong expertise in Packet Switch technologies (GGSN, PGW, SGSN, MME, DNS, BIG‑IP).
• You have advanced knowledge across GSM, UMTS, LTE and NB‑IoT.
• You are experienced with Affirmed, Cisco, Juniper and F5 technologies.
• You are proficient in key networking protocols including GTP, RADIUS, Diameter, IP, BGP, MP‑BGP, MPLS, L3‑VPN and IPSEC.
• You have practical programming skills (Python, Perl, Bash) and experience with virtualisation systems such as VMware.
• You are skilled in packet‑analysis tools (Wireshark, Ethereal, tcpdump).
• You have strong Linux/UNIX knowledge and ITIL foundations.
• You have experience in multinational environments and a high level of English proficiency (B2–C1).
• You hold CCNP Routing, Switching, T‑Shoot or Service Provider certifications, and have experience with monitoring systems such as Grafana and Cacti.
• You maintain composure in demanding situations and excel at resolving complex incidents.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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