FS Support Engineer

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Key Accountabilities & Decision Ownership

• Collaborate with Engineering teams to build SRE culture, maintain development, staging and production systems.
• Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement
• Managing infrastructure reliability, scalability and security using SRE principles.
• Automation of IT Infrastructure related tasks.
• Proactively monitor and optimize Infrastructure.
• Maintain and improve API-gateways, web servers, cache & database configurations, CICD pipelines etc.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews
• Maintain and monitor deployment, orchestration, of the servers, docker containers, databases, and general backend infrastructure.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity
• Participate in on-call rotations and active involvement in resolving incidents, writing production incident reports.
• Ensure environment stability, availability, security and performance and automation enforcement.
• Working closely with software engineers, product owners and systems engineers to understand requirements, participate in implementation and operate.
• Fixing support escalation Issues, helping to improve incident response and conducting post-incident reviews.
• Documentation & building Knowledgebase.
• Responsible for the end-to-end monitoring activities (application, system, setup)
• Build tools that provide performance insights and engineering, empowering the system to solve issues faster/proactively

Core Competencies, Knowledge, and Experience

• Unix/Linux operating system environments.
• MYSQL & oracle DB
• Excellent system debugging skills, hands on experience with optimizing database configurations and queries for MySQL.
• Good knowledge in CI/CD pipelines and DevOps tools.
• Good knowledge in Openshift
• Good knowledge in Java, Spring framework, MySQL DB, Microservices architecture & distributed systems, with deep insight into newest technologies.
• Moderate knowledge in payments and Fintech
• Advanced troubleshooting , analytical and problem solving skills .
• Ability to debug, optimize code and automate routine tasks
• Ability to working a team and under stress in 24 X 7 work environment.

Must have technical/professional qualifications:

• 1 to 3 years of experience
• Bachelor's degree in Engineering
• Ability to learn new technologies quickly and efficiently
• Excellent communication skills, both written and verbal,
• Excellent time management with a strong sense of urgency.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.