FS Bank Account Management & Governance Lead

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

The Operations Bank Account Management & Governance is accountable for driving the strategic direction, governance, and operational excellence of Vodafone’s financial services products ecosystem. This role serves as the primary interface with partner banks, ensuring that all operational and risk-related requirements are delivered seamlessly and in alignment with Vodafone’s financial services agenda. This position is vital in improving policies, procedures, and KPIs ensuring full compliance with internal mandates and regulatory expectations.

Job Profile

• Lead on external communications with partner bank to ensure smooth delivery of Vodafone financial services operations & risk asks.
• Deal with different stakeholders across the organization in Finance, external Affairs, Consumer sales & VBU to streamline FS all operations processes & efforts.
• Lead FS operations squad and ensure products delivery according to operations agenda.
• Improve continuously function’s policies & procedures along with governing FS operations KPIs and ensuring functions efficiency and compliance in line with organisation’s objectives and best practices framework.
• Handle FS audits and govern resolution of any findings or gaps to ensure product compliance to organisation guidelines and mandates.
• Govern FS operations processes and have proper documentation to all these processes

Competencies & Qualifications

Competencies

• Negotiation Skills: Strong negotiator with a keen ability to close deals and secure favorable terms.
• Strong knowledge of Mobile Payments Eco system, Fintech market landscape, competitive environment and internal structure/processes.
• Analytical and Detail-Oriented: Strong analytical capabilities, attention to detail, and the ability to manage multiple complex relationships.
• Problem Solver: Creative problem-solving skills with the ability to handle ambiguity and evolving business environments.
• Ability to work cross-functionally and manage multiple stakeholders.

Must have technical / professional qualifications:

• 5+ years’ experience in Payments industry.
• Bachelor’s degree in Business, Engineering, Law, or related field (MBA preferred).
• Excellent quantitative data analysis and critical thinking skills
• Proven track record of handling high value partners.
• Proven track of delivery strategic projects.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.