Fixed Product Delivery Technician

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The scope of the role is to perform Converged Telephony and Internet Services activation in direct contact with business customers and / or field technicians.

Key accountabilities:

• Evaluate customer infrastructure and confirm that the correct solution is offered to the business customers.
• Perform all required actions and internal coordination activities, in order to activate converged products and services to customer premises.
• Run health checks and on-boarding calls to make sure customer enjoys the full range of product capabilities, as per Vodafone standards.
• Troubleshoot and resolve customer technical issues that might arise during activation and until handover to the support team.
• Organize field technician visits to customer premises in order to perform site survey, install the CPE, do line measurements whenever the relevant need arises.
• Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors and integrators.

Who you are

Core competencies, knowledge and experience:

• At least 3 years’ experience in administration of technology services or technical support.
• Very good organizational and analytical skills.
• Excellent interpersonal and communication skills.
• Logical approach to problem solving and self-motivation.
• Strong customer orientation attitude.
• Detail oriented with the ability to multi-task.
• Ability to work under pressure with strict time deadlines.
• Ability to work as a team member and interact with other departments.
• Take initiative, being alerted, have a sense of urgency.
• High levels of self-motivation & “can do” attitude.

Must have technical / professional qualifications:

• Technical education with qualifications in telecommunications, electronics or computing. College, TEI or University degree
• Very good knowledge of fixed network topology and broadband technologies
• Excellent knowledge in MS Office
• Very good level of Greek and English language (oral and written)

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.