Field Service Engineer

Job Description

Join Us

The role of Field Service Engineer will be employed by 360 Connect, a subsidiary of Vodafone Greece.

What you'll do

The primary objective of the role is to resolve technical issues at the customer's premises, aiming for the immediate restoration of service and the delivery of high-quality support, ensuring a positive customer experience.

Key Responsibilities and Duties

• Identify and report technical issues related to service faults
• Resolve technical problems and customer requests promptly and professionally
• Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance
• Promote Vodafone products and services to enhance the overall customer experience

Who you are

• Experience in a technical support department (optional)
• Strong communication skills
• Customer-oriented mindset
• Problem-solving abilities
• Initiative, responsibility, and a sense of urgency
• Adaptability and ability to prioritize tasks and respond to changing needs
• Knowledge of fixed telephony products and services

Technical/Professional Qualifications

• Degree or Certification from a Technological Institute or relevant technical school
• Good command of Greek and English (both spoken and written)
• Good knowledge of MS Office tools (Excel, Word, etc.)
• Previous experience as a Field Technician will be considered as a plus (but not required)
• Understanding of xDSL technologies (POTS/VoIP) will be also considered as a plus (but not required)

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Competitive compensation
• Performance-based bonus, linked to productivity and customer evaluations
• Company car with a monthly fuel allowance (also for personal use)
• Medical Plan coverage
• Company mobile phone and tablet
• Full work equipment provided
• Opportunities for growth and advancement

#LI-ONSITE

Who we Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Data Privacy Notice:
By submitting your application, your personal data will be processed for the purpose of evaluating your application and contacting you. For more information on how we process your personal data, please refer to our Candidate Privacy Notice: Privacy Page - Greece 360 Connect SA

Together we can.