Fixed Network Assurance Engineer

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Fixed Network Assurance NMC associate engineer carries out activities concerning the operation and maintenance of the Fixed & IP core network at all the company’s sites. The job holder of this role will be in a preparation stage for gaining an expertise position (band H) as the rest members of the same team in a later stage. His duties consist of performing the remote monitoring of network quality and performance, and the diagnosis and rectification of problems. Maintains a high level of knowledge of services provided to Vodafone customers. Escalates and manages incidents or problems that could affect those services, in a competent, professional, and timely manner, sustaining the availability and quality of these services. Furthermore, act as a single point of contact for Company’s internal technical departments and customer care, Regional NOCs as well as for foreign and domestic operators.

Key accountabilities and decision ownership:

• Network supervision and monitoring
• Trouble shooting at 1st Level of network entities
• Control of change & configuration management activities
• Network Incident and crisis management
• Network performance monitor
• Network expansions and enhancements
• Customer trouble tickets handling and resolving
• Keep record of the occurred Incidents according to local and global governance.
• Contribution on the development and operation of Network Management systems

Who you are

What we believe that you should have to start your career with us as a successful NMC Engineer:

• Self-motivation, strong analytical thinking and problem-solving skills; innovative thinking; ability to prioritize tasks and meet schedules under pressure and always embrace and cultivate team culture.
• One (1) year experience in telecommunications or Computer Systems (desired)
• Must be able to work on 5-2 shift schedule and fulfill ad-hoc shift replacement needs.

Must have technical / professional qualifications:

• First degree or equivalent in Telecommunications, Electronic Engineering, Physics or Computer Science.
• Very good knowledge of English language oral and written.

Nice to have experience in:

• IP Networking (Certification such as CCNA, etc. is preferable).
• Fundamental understanding of and hands-on experience with network technologies including, routing/switching, VLANs, etc.
• Other BSS system, e.g., Siebel

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual
  orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.