Field Services Technician (Thessaloniki)

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The role is responsible for taking care of all Field Services requests for Corporate Customer in various facilities. Managing on-site installation, repair, maintenance, system improvement and testing. Providing service and customer support during visits or dispatches.
Key accountabilities and decision ownership:

• Evaluate customer infrastructure, confirm that the correct solution is offered to the Business Customers
• Perform customer support and troubleshooting tasks for Business Services. Perform all on-site activities related to installation, repair, management and maintenance.
• Operate field automation systems and databases. Write logs and add notes to customer records of every Field Service managed and / or call to customers performed.
• Demonstrate equipment capabilities to customers and demonstrate how to perform various tasks, including simple maintenance.
• Manage and maintain the inventory in their service trucks, ordering new items when stock runs low.
• Adhere to company’s given rules and regulations. Keep service vehicles clean and organized and replenish fuel as needed.
• Team up with colleagues and other team members. Build relationships and trust with customers and clients

Key performance indicators:

• Average Handling of Field Service request per FS type
• Average Handling FS Time per Service/FS type
• NPS and TNPS

Who you are

• At least 2-year experience in a Technical Field Service support department.
• At least Technical Institution degree.
• Experience with managing and preserving technical equipment
• Critical thinker and problem-solving skills
• Excellent communication skills.
• Strong customer orientation attitude.
• Take initiative, being alerted, have a sense of urgency.
• Good knowledge of fixed products & ICT services.
• Responsible for providing technical support (L1/L2/L3) for SD-WAN and Firewall-as-a-Service environments
• Accustomed to using mobile tools and applications
• Strong experience in SD-WAN design, deployment, and optimization across multi-site and hybrid cloud environments

Must have technical/professional qualifications:

• Very good knowledge of Greek and English language (oral and written).
• CCNA Certification similar technical training
• Hands-on expertise with leading SD-WAN platforms
• Good knowledge of MS Office Suite (MS Excel, MS Word etc.).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Special employee offers and discounts

#LI-Onsite #Vodafonespirit #Togetherwecan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.