Enterprise Service Center Team Leader

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The scope of the role is to facilitate the operations of Corporate Technical Support team, offering best in class technical support to Enterprise Customers.

The Connectivity Support team leader is responsible to:

• Lead an advanced 2nd level technical support team, which directly cooperates with Enterprise Customers, 3rd level support and VF partners for the resolution of technical issues.
• Perform all required actions and improvements to achieve KPIs and SLAs, being reported to Enterprise Customers.
• Organise training sessions and troubleshooting flows to keep the team up to date concerning new services, systems and technologies.
• Lead the handling of incidents affecting Enterprise Customers and the communication with Technology and VBU to ensure prompt recovery and minimum impact.
• Handle the company tools, necessary for proactive monitoring and effective troubleshooting.

Who you are

• Advanced technical education with qualifications in telecommunications, electronics and computing. TEI or University degree.
• At least 3 years experience in administration of technology services (SDWAN - Cyber Security administration - Internet & VPN Solutions).
• Broad experience of supporting major corporate customers through teams, suppliers, contractors and integrators.
• Very good organizational, analytical and interpersonal skills.
• Passion for advanced customer service.
• Prompt problem solving capability and self-motivation.
• Excellent command of written and spoken English.
• Thorough knowledge, end to end, of fixed voice, Internet and connectivity network operation. .
• Cisco or Fortigate certification (CCNA, CCNP, etc) is desirable.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.