Engineer 2nd line - OSS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking an individual to support 2nd Line Operations for OSS provisioning systems in a multi-vendor environment. The role involves ensuring service continuity, resolving complex incidents, and improving automation and monitoring for OSS applications. The successful candidate will collaborate across technical teams, engage with external partners, and support the introduction of new systems and technologies.

What you will do

• Administer and optimise provisioning and monitoring platforms, as well as critical OSS applications.
• Conduct advanced troubleshooting, root cause analysis, and implement lasting corrective actions.
• Develop and maintain automated monitoring tools and incident detection systems.
• Deliver process improvements, configuration management, and technical input for projects.
• Provide technical guidance and mentorship to colleagues within the team.
• Collaborate with third-party vendors for complex issue resolution.
• Engage with technical teams, NOC engineers, and Service Delivery teams, applying ITIL-aligned practices for Incident, Problem, and Change Management.
• Manage ticketing systems, escalation flows, and operational documentation.
• Ensure proactive monitoring, reporting, and clear communication to maintain service levels.

Who you are

• Skilled in creating and maintaining technical documentation and operational procedures.
• Experienced with Linux OS, application/database administration, and telecom protocols.
• Proficient in programming/scripting (e.g., Python, Bash).
• Experienced with containerisation (Docker, Kubernetes) and virtualisation (VMware vSphere/ESX, Microsoft Azure).
• Possessing advanced Oracle database knowledge and troubleshooting capabilities.
• Familiar with automation and digitisation initiatives in network operations.
• Fluent in English with strong communication and collaboration skills.
• Educated to university level in Electronics, Telecommunications, IT, or Computer Science.
• With minimum three years of experience in server/application operations and Linux/database environments.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS

What skills you will learn

• Advanced automation and monitoring design using scripting and orchestration tools.
• Enhanced capability in incident, problem, and change management within an ITIL framework.
• Deepened expertise in containerisation, virtualisation, and Oracle database operations.
• Cross-functional collaboration, vendor management, and communication skills in complex operational environments.
• Techniques for service optimisation and resilience engineering.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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