Digital ITSM Core Engineering Specialist- VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a Core Monitoring Engineering Specialist to design, implement, support and continuously enhance enterprise monitoring platforms that serve Vodafone Group and local markets globally. This role offers the opportunity to work across large-scale monitoring and observability environments, contribute to technology transformation initiatives, collaborate with stakeholders across multiple countries, and help deliver innovative monitoring solutions that improve service visibility, operational efficiency and customer experience. The successful candidate will play an important role in engineering monitoring platforms, evaluating new technologies, supporting solution design activities, and driving automation and integration initiatives.

What you’ll do

Design, install, configure, build and deploy enterprise monitoring environments and monitoring tool platforms. Deliver proof of value and proof of concept activities to demonstrate platform capabilities and support business growth opportunities.Assess emerging technologies and vendors, identifying opportunities to improve monitoring capabilities and services.Develop and implement technical solutions, integrations and automation aligned to customer and business requirements. Support project and transition planning through technical expertise, solution estimations and design decisions.Collaborate with business stakeholders, architects and process owners to define, design and deliver monitoring solutions.Contribute to the successful delivery of monitoring system implementations and engineering projects within agreed timelines.

Who you are

Bachelor’s degree in Engineering, Information Technology, Telecommunications, or a related discipline.Experience working within service management, monitoring, observability or IT operations environments.Knowledge of monitoring and IT operations management platforms, including Micro Focus ITOM technologies such as Operations Bridge, Universal Discovery, SiteScope, BSM/APM and related solutions.Experience creating technical designs and low-level design documentation for engineering solutions.Understanding of ITIL and IT service management processes, particularly change and configuration management.Strong analytical, troubleshooting and problem-solving capabilities with a structured approach to delivery.Experience with API development, SQL, scripting and programming languages such as Python, Java, JavaScript, PowerShell, Perl or Shell scripting.Knowledge of Linux and Windows administration, web application servers and enterprise application environments.Exposure to cloud-native technologies, containerisation and orchestration platforms such as Docker and Kubernetes.Effective stakeholder management, communication and documentation skills.Ability to work independently, prioritise effectively and take ownership of deliverables.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on large-scale global monitoring and observability platforms supporting multiple Vodafone markets.Exposure to enterprise technologies, cloud platforms, automation initiatives and modern IT operations practices.Collaboration with international teams, architects, engineers and business stakeholders.Opportunities to contribute to innovation, technology transformation and service improvement programmes.A dynamic environment that supports professional development and continuous learning.

What skills you will learn

Advanced monitoring and observability platform engineering.Enterprise IT operations management and service management practices.Automation, API integration and scripting techniques for operational efficiency.Cloud, containerisation and Kubernetes-based operational technologies.Technical solution design, stakeholder engagement and project delivery methodologies.Vendor technology assessment and enterprise architecture collaboration.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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