DEVOPS / OPERATIONS ENGINEER - eSIM PLATFORM - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a DevOps / Operations Engineer to support and manage the eSIM technology platform within Digital Engineering, Channels & Products. This role involves working closely with design, development, and operational teams to ensure seamless API integrations, testing, monitoring, and continuous improvement of the platform. The individual will contribute across the SDLC, driving troubleshooting, reconciliation, and service optimisation in a fast-paced, agile environment, while ensuring high-quality service delivery and stakeholder alignment.

What you will do

• Design, implement, operate, and continuously improve production and non-production environments, including CI/CD pipelines, build systems, and container platforms.
• Automate and manage cloud and containerised environments (e.g. Kubernetes, Docker) with a focus on scalability, reliability, and security.
• Support development teams with best practices for performance, scalability, and resilience across the delivery lifecycle.
• Execute API connectivity testing, track results, perform reconciliations, and coordinate defect resolution.
• Implement and maintain observability solutions, dashboards, and monitoring tools such as Dynatrace and Tableau.
• Provide second-level operational support and participate in on-call rotations aligned with the service model.
• Own end-to-end service operations, including SLAs, incident, problem, and change management processes.
• Collaborate with vendors and partners, ensuring compliance with SLAs and continuous service improvement.
• Drive innovation, process optimisation, and customer-focused enhancements across the service lifecycle.

Who you are

• Experienced professional with 8+ years in DevOps, operations, or related domains.
• Strong understanding of ITSM practices, including incident, problem, and change management.
• Proficient in troubleshooting APIs, system integrations, and complex operational issues.
• Skilled in scripting and automation using Python and Bash, with knowledge of Git and version control.
• Knowledge of Unix/Linux environments and exposure to cloud platforms (AWS, Azure, or GCP).
• Familiar with monitoring tools, analytics platforms, and service dashboards.
• Understanding of containerisation and orchestration technologies such as Docker and Kubernetes.
• Exposure to infrastructure as code tools such as Terraform.
• Strong communication and stakeholder management capabilities, with the ability to convey technical topics clearly.
• Collaborative, proactive, and aligned with Agile ways of working.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on cutting-edge eSIM and digital telecom platforms at scale.
• Exposure to global teams, cross-cultural collaboration, and complex delivery environments.
• Involvement in modern DevOps practices, cloud technologies, and automation frameworks.
• A culture focused on continuous improvement, innovation, and learning.
• Opportunity to influence service quality and customer experience through impactful work.

What skills you will learn

• Advanced DevOps practices including CI/CD pipeline optimisation and automation.
• Deep expertise in cloud-native architectures and container orchestration.
• Enhanced troubleshooting skills across APIs, distributed systems, and telecom platforms.
• Practical experience in observability, monitoring, and performance analytics tools.
• Vendor management, stakeholder engagement, and end-to-end service ownership.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2