Devops Service Manager-Fixed CRM

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Responsible for the successful ongoing operation, coordination and management of VFNET CRM,Retail solutions and manage Application servers that mostly critical business processes runs on it.

• Fixed Customer&Online Serv. Ops Manager should have the ability to track performance and availability of customer faced applications with advanced process in proactive manner.

• Introduce Best Practice Policies and Guidelines relating to products, licensing and support.

• Working closely with releated Solutions, Infrastructure, Customer support, L1, Devops, Security teams to help drive the company strategy and serve the best services out to our customers.

• Drive and manage contract management for services being delivered from outsource partners. Track the contract kpi’s, improve the capability and performance for the services being delivered.

Who you are

• Experience in leading squads and processes, tools and techniques, particularly Agile Scrum, Kanban

• Experience in managing applications build with openshift, java, .netcore frameworks. Experience in designing, building and managing applications automation features.

• Good experience and knowledge about DevOps, SRE concepts.