DevOps Service Engineer - Mediation

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

We are looking for DevOps Service Engineer –Mediation in IT Provisioning & Mediation Engineering Team to be responsible for successful ongoing operation, management of Mediation environment and manage application servers that mostly critical business processes runs on it.

As a DevOps Service Engineer, you will work closely with the team and our stakeholders to build and deliver our process. You will be responsible for managing all of the applications such as Nokia Mediation, KVKK(GDPR) services, Interconnection, LDM-Diyasor-CDA(Legal) services, FMS(FraudManagementSystem), BTK services (BTK reportings etc), also responsible for all Mediation related actions of new projects and resolving customer incidents or requests during daily operations.

• 7/24 Operational Support responsibilities
• Providing necessary operational solutions for IT service based management structure
• Discovering, Defining and analysing all IT actions on services
• End to end follow up of service such as accessibility, performance, prevention of customer complaints and deployments.
• ITIL process execution Responsibility
• System and Customer incident resolution
• Demand/Defect/Deployment management responsibility
• Attending and taking necessary actions for Internal and external audits for SOX, ISO and other audit types
• Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.
• Taking necessary actions for Performance management to ensure platform, hardware, application and content meets the specified end to end availability & performance levels.
• Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand.
• Helping team members to improve knowhow and operational structure.
• Attending design meetings to define necessary technical requirements for operations.
• Leading big initiative and creating new ways to complete projects.
• Leading journeys with big stakeholder team.
• Within the scope of Business Continuity Management, providing necessary operational support for all Mediation services, and bringing services up and running in case of a disaster.

Who you are

• Bachelor’s degree from Computer, Electronics, Telecommunications, Mathematical, Programming and other related fields.
• Good communication Skills
• Coordination and organization ability, teamwork approach
• Ability to work in flexible work hours under pressure and tight deadlines.
• Familiar with working in an international environment
• Extensive problem solving skills and innovation
• Experience on UNIX/ Linux systems and Bash/Shell Scripting.
• Experience on Oracle SQL and PL/SQL.
• Experience on Openshift Cloud Platform, Jenkins, RPA, UC4 and HPOO automation tools is a plus
• Experience on noSQL Databases, Redis is a plus.
• Experience on Docker, Kubernetes, AppDynamics is a plus.
• Good command of English.
• Certificate of ITIL V4 is a plus and experience on ITIL Processes

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.