Deputy Manager_HR COE Services _Pune

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an HR Specialist to join our HR COE Services team at VOIS India, based in Pune. This role focuses on delivering HR advice and services to global onshore business functions, supporting HR Business Partners (HRBPs) in executing calendarised people activities and projects. The individual will act as an extended arm of HRBPs, ensuring high-quality service delivery across hire-to-retire processes, data management, and HR analytics.

What you will do

• Support HR colleagues and HRBPs across multiple countries and business units in delivering hire-to-retire processes, reports, dashboards, and maintaining data hygiene.
• Act as a point of contact for business functions, resolving internal customer issues by advising and executing HR activities aligned with global and local procedures.
• Address complex employee queries that require cross-functional collaboration beyond self-service or AskHR.
• Drive participation and closure of HR lifecycle processes and projects, including engagement surveys, performance appraisals, annual HR budgets, and reward nominations.
• Prepare and present business review presentations for internal and international stakeholders.Maintain monthly rolling forecast budgets, identify variances, and report to HRBPs across geographies.
• Design and prepare weekly, monthly, and quarterly HR reports and dashboards, analysing key HR metrics.
• Standardise data quality parameters, perform regular accuracy checks, identify anomalies, and ensure corrective actions in HRIS systems.
• Collaborate with HRBPs to advise on process improvements, data quality, and KPI trends.
• Identify and propose enhancements to improve employee experience, process efficiency, and resource optimisation.
• Support transitions of new services from onsite to offshore, ensuring knowledge transfer and operational readiness.
• Maintain knowledge repositories and process documentation.
• Manage case volumes, triage tickets, and resolve escalations promptly to prevent recurrence.
• Ensure compliance with GDPR and privacy standards in all transactions.
• Perform other job-related duties as defined by the supervisor.

Who you are

• Strong HR domain knowledge with an understanding of global business structures and operations.
• Excellent verbal and written communication skills for managing diverse stakeholders.
• Analytical and critical thinker with strong quantitative and problem-solving abilities.Proactive, solution-oriented, and empathetic in managing customer needs.
• Ability to think like an HRBP and deliver within a shared service model.
• Passionate about improving employee experience and driving process excellence.
• Skilled in Microsoft Word, advanced Excel, and PowerPoint; experience with Power BI, Power Automate, and SuccessFactors is an advantage.
• Flexible to work in hybrid models and adapt to onshore market shifts.
• Committed to maintaining data confidentiality and accuracy.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work in a global capability centre supporting diverse geographies.
• Exposure to international HR practices and collaboration with global HRBPs.
• Hybrid working model offering flexibility.
• A culture that values continuous improvement and innovation.

What skills you will learn

• Advanced HR analytics and reporting.
• Global HR process management and service delivery.
• Expertise in HR systems such as SuccessFactors and automation tools like Power Automate.
• Stakeholder management across multiple geographies.
• GDPR compliance and data privacy best practices.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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