Deputy Manager-AWS Microservices & EKS Operations Specialist - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced professional to provide hands-on operational support for AWS-hosted microservices and REST APIs running on Amazon EKS/Kubernetes platforms. This role focuses on maintaining service availability, improving operational excellence, driving automation initiatives, supporting incident resolution, and enhancing observability across distributed cloud-native environments. The successful candidate will contribute to service reliability through structured troubleshooting, continuous improvement, and responsible AI/AIOps practices with appropriate human oversight.

What you will do

• Monitor and support AWS-hosted microservices and REST API services across production environments.
• Troubleshoot application, API, container, networking, DNS and access-related issues using structured diagnostic approaches.
• Investigate and resolve incidents, support critical service recoveries, and provide timely technical updates to stakeholders.
• Perform problem analysis, contribute to root cause investigations, and drive corrective actions through to closure.
• Support Amazon EKS/Kubernetes environments including pods, deployments, services, ingress, ConfigMaps, Secrets, namespaces, probes and autoscaling.
• Troubleshoot AWS infrastructure components including VPC, Route 53, WAF, load balancers, IAM, certificates and secrets management.
• Maintain dashboards, alerts, health checks and monitoring solutions to improve proactive issue detection.
• Automate operational activities using Shell scripting, Python, AWS services and runbook-driven workflows.
• Support AI/AIOps use cases such as event correlation, anomaly detection, knowledge retrieval, incident summarisation and guided remediation.
• Collaborate with platform, network, security, database, service-management and vendor teams to ensure service continuity.
• Contribute to audit readiness, operational governance, recovery testing and compliance activities.

Who you are

• 5 to 7 years of IT operations or application support experience with hands-on production support responsibilities.
• Strong experience supporting AWS-hosted microservices, REST APIs and Amazon EKS/Kubernetes workloads.
• Knowledge of HTTP protocols, JSON, authentication, TLS, latency management, retry mechanisms and API operations.
• Experience with AWS services including VPC, Route 53, WAF, ELB/ALB/NLB, IAM, CloudWatch, ECR and Secrets Manager.
• Proficiency in Linux/Unix administration, log analysis and Shell or Python scripting.
• Experience using observability and monitoring platforms such as CloudWatch, Dynatrace, AppDynamics, Kibana, Splunk, Datadog, Prometheus or Grafana.
• Understanding of container technologies, Helm, CI/CD pipelines and GitOps practices.
• Familiarity with ITIL processes including Incident, Problem, Change and Service Request Management.
• Strong analytical, stakeholder management, communication and documentation skills.
• Bachelor's degree or equivalent relevant professional experience. AWS and ITIL certifications are advantageous.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on modern AWS cloud-native applications and Kubernetes-based platforms.
• Exposure to large-scale production operations supporting business-critical services.
• Involvement in automation, observability and operational transformation initiatives.
• Opportunity to collaborate with global teams across cloud, platform, security and network domains.
• Exposure to emerging AI/AIOps capabilities within enterprise operations environments.

What skills you will learn

• Advanced AWS operational troubleshooting and service management practices.
• Amazon EKS and Kubernetes platform operations in production environments.
• Distributed systems observability, monitoring and performance optimisation.
• Automation using Shell, Python and AWS-native operational tools.
• AI/AIOps use cases including anomaly detection, event correlation and guided remediation.
• Service reliability, continual improvement and operational governance practices.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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