Commercial Contract PMO Team Lead

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a Commercial Contract PMO Team Lead to oversee the day-to-day operations of the Commercial and Contract Management Project Management Office, a centre of excellence within the wider VOIS Commercial Contract Management team. The role is based in Bangalore and focuses on driving consistency, governance and standards across the VOIS contract landscape, while supporting contractual and commercial obligations for internal stakeholders and customers.This role will lead a team responsible for structured contracting and post-contract support, including maintaining contract records, administering contract lifecycle tools, drafting simple to medium complexity contracts, facilitating signatures, managing contractual change activity, mitigating risk and assessing the commercial impact of changes on revenue and margin.The role also supports the effective management of a €1bn portfolio of standard catalogue services and less complex contractual arrangements, helping to ensure reliable commercial governance, reporting and delivery against contractual commitments

What you’ll do

• Lead and engage a team to deliver operational targets, team KPIs and quality outcomes aligned with contractual commitments.
• Act as an escalation point and build effective relationships with internal stakeholders, customers, Service Towers and Go to Market teams.
• Own and maintain contract processes, templates, contract hierarchy, contract strategy and contract lifecycle management tooling on behalf of VOIS.
• Manage contract pipeline tracking, triage new commercial resource requests, support stage-gate management and coordinate complex contract support requirements.
• Provide proactive commercial and contract support to Commercial Managers and Commercial Client Partners.
• Work closely with Service Towers to manage centralised contract processes for VOIS catalogue services, including additions, terminations and changes.
• Ensure contracts and associated records are maintained accurately, remain accessible and support account, legal and audit requirements throughout the contract lifecycle.
• Lead commercial aspects of benchmarking, annual price adjustment and other master services agreement level processes, including commercial analysis and implementation.
• Set controls, improve processes and support efficiency across the Commercial and Contract Management Project Management Office.
• Manage team performance by setting targets, reviewing results and supporting collaboration within and across teams.

Who you are

• You have experience in people management, including managing direct and indirect employees and supporting the development of people managers.
• You are confident working with senior stakeholders and experienced in escalation and stakeholder management.
• You bring commercial acumen, contract management capability, contractual awareness and accounting knowledge.
• You have knowledge of contract change management and project management, with experience drafting simple to medium complexity contracts.
• You communicate clearly in written and spoken English and can work effectively in a fast-paced environment with changing priorities.
• You understand sales, account management and commercial operations processes, and can identify and help mitigate commercial contractual risks.
• You have a degree-level qualification or local country equivalent, alongside customer management, change, problem, incident management or project coordination experience.
• You have data analysis skills and experience developing commercial models, with accounting, pricing, contract or commercial knowledge.
• Contract management experience and fluent English language skills are required.
• IACCM Fundamentals or Practitioner certification would be desirable.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead a specialist Commercial and Contract Management Project Management Office that supports a broad VOIS contract landscape.
• Exposure to senior stakeholders across customer, Service Tower and Go to Market organisations.
• A role with meaningful impact on commercial governance, contract lifecycle management, contract standards and customer-facing reporting.
• Opportunity to contribute to centralised commercial processes including benchmarking, annual price adjustment, catalogue service changes and framework agreement support.
• Scope to improve processes, strengthen controls and help drive consistency across contract management practices.

What skills you will learn

• Advanced contract lifecycle management, including pipeline tracking, stage-gate management, contract metadata governance and contract tooling administration.
• Commercial governance across standard catalogue services, framework agreements and customer service contracts.
• Practical experience in benchmarking, annual price adjustments, change assessment and commercial impact analysis.
• Stakeholder management across customers, commercial teams, Service Towers and senior leadership groups.
• Team leadership, performance management, process improvement and operational delivery within a commercial contract environment.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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