CLM Configurator

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a CLM Configurator to provide technical support to Swift Group/UK Business and Legal teams by resolving incidents, requests, and system issues. The individual will work across cross-functional teams, manage deployments, support systems integrations, and ensure smooth functioning of applications, databases, and related infrastructure. This role is ideal for someone who brings strong technical expertise in .NET, SQL, Windows Server, Rundeck, and versioning tools, along with excellent communication capabilities.

What you will do

• Deploy software packages into Swift environments within agreed timelines.
• Address customer queries and incidents proactively, ensuring adherence to VOIS-standard SLAs.
• Analyse and resolve complex technical issues while communicating effectively with business and technical stakeholders.
• Manage ticketed query systems and maintain an accurate knowledge base.
• Support systems integrations and ensure documentation, processes, and procedures remain up to date.
• Provide ad-hoc reporting and data support to the Swift Business team.

Who you are

• Experienced in SQL, .NET technologies, C#.NET, ASP.NET, ADO.NET, Windows Applications, and APIs.
• Knowledgeable in Rundeck for continuous deployment and SVN for version control.
• Skilled in JavaScript to support Usabilla.
• Familiar with database structures, tables, views, and stored procedures.
• Experienced with Windows Server and IIS.
• Comfortable with ITIL practices and tools such as JIRA and Remedy ITSM.
• Collaborative, detail-oriented, and able to simplify technical information for non-technical audiences.
• Holds a Bachelor of Technology degree or an equivalent qualification.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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