CHANGE MANAGEMENT LEAD - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Change Management professional to lead and govern ITIL-aligned change processes across infrastructure and application landscapes. This Pune-based role plays a critical part in ensuring changes are assessed, prioritised, communicated, and implemented with minimal risk and maximum business value. The individual will work closely with multiple stakeholders to drive process efficiency, transparency, and continuous improvement.

What you’ll do

Manage end-to-end ITIL-aligned Change Management processes across on-premises and cloud-based IT infrastructure and applications.Facilitate and govern CAB and GNG forums, including defining release scope, evaluating entry and exit criteria, addressing dependencies, and enabling informed decision-making.Conduct impact assessments and risk analysis for proposed change requests, ensuring alignment with organisational standards and service stability objectives.Partner with technology, operations, and business stakeholders to communicate change decisions, risks, and timelines effectively.Analyse existing change processes to identify delays, bottlenecks, and inefficiencies, recommending and implementing process improvements and automation opportunities.Ensure compliance with governance, audit, and reporting requirements related to Change Management.

Who you are

An experienced Change Management professional with approximately 15 years of relevant experience as a Change Analyst or in a similar capacity.Strongly grounded in ITIL Change Management principles and practical application within complex IT environments.Comfortable managing changes across infrastructure and application domains, including both on-premises and cloud platforms.Confident in leading structured governance forums and engaging diverse stakeholder groups with clarity and credibility.Analytical, with the ability to assess risk, impact, and process performance to drive continuous improvement.An effective communicator with strong written and verbal communication skills.Based in Pune, with availability to work fully from the Pune location.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

What's in it for you

The opportunity to work in a globally connected organisation supporting large-scale, enterprise technology environments.Exposure to complex transformation initiatives within a mature Change Management framework.A collaborative workplace that values continuous improvement, learning, and inclusive ways of working.The chance to influence process efficiency and service stability at scale within Vodafone’s global ecosystem.

What skills you will learn

Advanced governance and decision-making within large, multi-stakeholder Change Advisory frameworks.Practical application of process automation and optimisation in IT service management.Enhanced stakeholder management across global technology and business teams.Deeper exposure to cloud and hybrid technology change models within enterprise environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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