Sr. Digital ITSM Core Engineer Authority

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced ITSM engineering authority to drive the design, engineering, implementation, and ongoing evolution of enterprise-scale IT Service Management platforms across Vodafone Group. This role plays a critical part in enabling central monitoring and digital service management capabilities across multiple local markets, contributing to large-scale transformation programmes. The individual will act as a technical authority, shaping solution design, guiding implementation, and supporting complex integrations in a highly distributed, global environment.

What you will do

• Lead the upgrade, configuration, build, and deployment of enterprise ITSM platforms across Vodafone Group environments.
• Design and deliver Proof of Value (PoV) and Proof of Concept (PoC) initiatives to support customer adoption and new business opportunities.
• Perform technical evaluations of new vendors, platforms, and emerging technologies to identify innovation opportunities.
• Engineer in-house development solutions aligned to customer and stakeholder requirements.
• Partner with project and transition managers to shape technical roadmaps, estimate costs, and define delivery timelines.
• Collaborate closely with business stakeholders and process owners to translate service requirements into scalable technical designs.
• Provide integration architecture, capacity planning, and end-to-end sizing to ensure high availability, scalability, and cost efficiency across global applications.

Who you are

• You hold a Bachelor’s degree in Engineering, Information Technology, or Telecommunications.
• You bring 4+ years of experience across IT Service Management domains, with strong hands-on expertise in BMC Remedy development and configuration.
• You have practical experience developing Progressive Web App (PWA) interfaces for ITSM modules.
• You demonstrate advanced programming and scripting skills, including SQL, Java, Python, Shell scripting, PowerShell, Perl, and JavaScript.
• You have deep technical knowledge of CMDB design, normalisation, and reconciliation processes.
• You are confident analysing logs, APIs, and databases to diagnose and resolve performance issues in high-load environments.
• You are proficient in ITIL practices, particularly Change and Configuration Management.
• You work effectively in complex stakeholder landscapes, taking ownership and making informed technical decisions.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Based on the role scope and responsibilities, the following elements can be inferred:

• Exposure to large-scale, global ITSM and ITOM transformation programmes
• Opportunities to influence enterprise architecture and strategic technical decisions
• Collaboration with diverse, international teams across Vodafone Group
• Continuous professional development within a complex, evolving technology landscape

What skills you will learn

Through this role, the individual will further develop:

• Advanced ITSM platform architecture and engineering skills
• Cloud-native and containerised technology expertise (Kubernetes and Docker)
• Enterprise integration and automation capabilities
• Stakeholder consultancy and solution design leadership

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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