Business Change Manager-VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Business Change professional to support major transformation programmes across Financial Operations, Supply Chain, HR, and IT. This role focuses on implementing change strategies, driving adoption, and enabling teams through transition in a complex, multinational environment. You will work closely with programme leads, delivery teams, and stakeholders to ensure successful execution of change initiatives.

What you will do

• Execute change management strategies aligned with transformation programmes.
• Conduct stakeholder analysis, impact assessments, and readiness checks.
• Deliver interventions including communications, training, and coaching.
• Maintain change artefacts such as stakeholder maps and communication plans.
• Facilitate workshops and feedback sessions to support adoption.
• Track and report on change adoption metrics for continuous improvement.
• Collaborate across teams to coordinate and escalate risks or resistance.
• Support local market teams in executing change plans and gathering feedback.

Who you are

• Experienced in change management within transformation programmes.
• Skilled in agile and waterfall delivery models.
• Strong communicator with coaching and facilitation expertise.
• Able to influence and collaborate across cross-functional teams.
• Comfortable managing multiple tasks in fast-paced environments.
• Certification in Change Management (e.g., APMG, Prosci, CMI) is essential.
• Agile or Project Management certifications are preferred.
• Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, SharePoint).

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on global transformation programmes.
• Exposure to diverse markets and cultures.
• Collaborative environment with continuous learning and development.
• Chance to influence change in a leading multinational organisation.

What skills you will learn

• Advanced change management techniques and frameworks.
• Agile and waterfall delivery practices.
• Stakeholder engagement and communication planning.
• Resistance management and reinforcement strategies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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