Business Change Management Lead

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

What you’ll do

• Design and implement tailored change management strategies for strategic programmes.
• Lead change impact assessments, stakeholder engagement planning, and readiness evaluations.
• Develop and deliver change interventions including communications, training, coaching, and reinforcement.
• Integrate change management into delivery frameworks, aligning with sprints, releases, and MVPs.
• Facilitate workshops and change events to co-create solutions and drive adoption.
• Collaborate with programme and project teams to embed change activities into backlog planning.
• Monitor and report on adoption, resistance, and mitigation strategies using performance metrics.
• Ensure alignment with Vodafone’s governance standards and agile delivery principles.
• Partner with HR and business leads to assess impacts on roles, responsibilities, and structures.
• Work with Communications to craft a compelling change narrative and communication plan.
• Champion the people side of change, supporting individuals and teams throughout transitions.
• Identify and manage change risks and issues, recommending mitigation strategies.

Who you are

• Proven experience in leading change management for large-scale transformation programmes using waterfall, agile, and lean methodologies.
• Strong understanding of business processes across Finance, Supply Chain, HR, Operations, and IT.
• Experience with enterprise IT deployments and integrations.
• Deep knowledge of agile frameworks (Scrum, SAFe, Kanban) and lean principles.
• Excellent stakeholder management and influencing skills across all levels, including C-suite.
• Skilled in facilitation, coaching, and communication.
• Collaborative approach with cross-functional teams and business leads.
• Ability to manage multiple priorities in a fast-paced, iterative environment.
• Experience in telecoms and multinational matrix organisations is highly desirable.
• Certification in Change Management (e.g., APMG, Prosci, CMI) – Mandatory.
• Agile certification (e.g., SAFe Agilist, Scrum Master, AgilePM) – Preferred.
• Project Management experience or certification (e.g., PMP, PRINCE2) – Mandatory.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, SharePoint).
• Post-graduate qualification in Management or Business – Desirable.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

• Opportunity to lead change in a globally recognised organisation.
• Exposure to complex transformation programmes across multiple business domains.
• Collaboration with diverse teams across geographies and functions.
• Recognition by senior stakeholders for driving strategic alignment and benefits realisation.
• A chance to influence organisational culture and shape future ways of working.