Apprentice- Change Management Specialist - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a detail-oriented and proactive individual to join our 24/7 Change Management team. This role involves managing end-to-end communication for planned changes across Vodafone’s network, ensuring adherence to governance processes and SLAs. You will handle customer notifications, coordinate with engineers, and maintain accurate records while working in a dynamic, real-time environment. Strong communication skills, multitasking ability, and collaboration are essential for success.

What you will do

Apply governance to all internally raised changes and planned works on the Vodafone network.Send accurate and timely customer communications for planned works, including notifications, cancellations, and rescheduling.Respond to inquiries and process change requests efficiently.Handle engineer site access calls and remote logon/off requests, ensuring verification and ticket updates.Monitor inboxes during UK out-of-hours and manage customer site access requests.Raise and manage change-related orders and update inventories within SLA timelines.Participate in process calls and collaborate with other teams to share knowledge and improve processes.

Who you are

Strong written and verbal communication skills.Flexible and energetic to work in 24x7 rotational shifts.Self-motivated, quick learner, and excellent team player.Knowledge of ITIL processes (certification desirable).Understanding of change management and incident processes.International voice customer handling experience preferred.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to work in a global telecom environment with exposure to critical network operations.Collaborative culture that values learning and innovation.Career growth through structured processes and continuous improvement initiatives.

What skills you will learn

Advanced knowledge of ITIL and change management processes.Hands-on experience in managing network changes and customer communications.Enhanced problem-solving and multitasking skills in a high-pressure environment.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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