BTI Technical Engineering Lead

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a BTI Technical Engineering Lead to manage a team of skilled technical engineers delivering network solutions for international customers and local markets. This role involves overseeing remote configuration and implementation of customer solutions across Vodafone networks, ensuring operational excellence and adherence to SLAs. The individual will lead large SD-WAN projects, manage escalations, and drive process improvements while maintaining strong stakeholder relationships. Prior experience in telecom network deployment and expertise in IP/MPLS, Internet, and SD-WAN provisioning is essential.

What you’ll do

• Lead and manage the BTI Technical Engineering team to deliver high-quality network solutions.
• Ensure smooth day-to-day operations and resource planning for new technologies.
• Support large SD-WAN-based customer projects and provisioning activities for SDN domains.
• Handle customer escalations and implement preventive measures based on lessons learned.
• Drive process improvements and ensure compliance with network standards, KPIs, and SLAs.
• Provide technical guidance and troubleshooting support for complex network issues.
• Maintain accurate process documentation, work instructions, and guidelines.

Who you are

• Minimum 8 years’ experience in fixed-line network provisioning, including build, activation, testing, migration, and troubleshooting (IP/MPLS, Dedicated Internet Access, Cloud Connect).
• Hands-on experience with Cisco, Alcatel/Nokia, and Juniper network device configurations, plus knowledge of Cisco Meraki, Cisco Catalyst, VMware, Fortinet SD-WAN, and Cisco/Fortinet SASE.
• Familiarity with automation frameworks or scripting for network provisioning and process improvement tools.
• Strong leadership skills with the ability to manage and develop technical teams, optimise processes, and meet SLAs/KPIs.
• Proven capability in escalation management, stakeholder engagement, and delivering exceptional customer experience.
• Graduate in Engineering discipline with strong communication skills in English.
• Preferred certifications: CCNA, CCNP, and Fortinet NSE.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead a high-performing technical team in a global telecom environment.
• Exposure to cutting-edge technologies such as SD-WAN, SASE, and automation frameworks.
• Collaborative work culture with strong focus on innovation and process optimisation.
• Career growth through leadership development and technical upskilling.

What skills you will learn

• Advanced leadership and stakeholder management in a global setting.
• Expertise in SD-WAN, IP/MPLS, and next-generation network technologies.
• Process improvement and automation techniques for network provisioning.
• Strategic planning and resource management for large-scale projects

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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