Billing Activation Analyst-VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Billing Account Analyst to join our In Life Billing Activation team based in Cairo. In this role, the individual will support billing operations for Vodafone Global Enterprise (VGE) and Local Market Enterprise customers, ensuring accurate, timely invoicing and in-life provisioning across multiple billing systems. The role plays a key part in revenue protection, compliance, and service excellence, while contributing to continuous improvement through digitalisation and process optimisation.

What you’ll do

Manage shared mailboxes and handle incoming billing and provisioning queries.Analyse, validate, and reject requests in line with defined processes and controls.Raise, assign, track, and resolve queries with internal stakeholders across multiple teams.Activate daily service requests and orders within agreed SLAs across various products.Ensure invoicing activities meet bill calendar timelines and accuracy requirements.Support revenue protection through diligent checks and adherence to controls.Perform regular quality checks to ensure compliance with SOX, GDPR, and internal standards.Coordinate effectively with stakeholders across functions and geographies.Ensure usage, provisioning, and billing activities are completed accurately and on time.

Who you are

Fluent in English, with strong written and verbal communication skills.An effective team contributor who collaborates well in a shared services environment.Analytical and detail-oriented, with a structured approach to problem solving and root cause analysis.Confident using Microsoft Office tools, particularly Excel, Word, and Outlook.Comfortable managing targets, prioritising tasks, and providing timely updates.Proactive, accountable, and committed to quality and continuous improvement.Knowledge of billing systems and ordering processes is an advantage.Exposure to Power BI is a strong plus.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Exposure to global enterprise customers and complex, multi-product billing environments.Opportunities to contribute to digitalisation and process improvement initiatives.Experience working within a SOX- and GDPR-compliant operational framework.Collaboration with diverse, cross-functional, and international stakeholders.

What skills you will learn

Advanced billing and provisioning knowledge across global enterprise services.Enhanced analytical and quality assurance capabilities within regulated environments.Stakeholder management and communication across complex organisational structures.Practical exposure to reporting, data analysis, and continuous improvement tools.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/Chat with our employees: https://lnkd.in/dpkrcvR2