Assistant Manager_Quality Audit

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Quality Auditor to monitor, evaluate, and enhance the quality and compliance of HR operational transactions within HR Services. The role focuses on ensuring audit readiness, accuracy, and adherence to established policies, SOPs, and regulatory standards, with particular emphasis on high-risk, payroll-impacting processes. The individual will play a key role in defect reduction, root cause analysis, and continuous improvement to strengthen stakeholder confidence and operational excellence.

What you’ll do

• Conduct daily quality audits on HR transactions (financial and non-financial) using defined sampling methodologies.
• Ensure full audit coverage for critical or high-risk transactions and apply risk-based sampling for others.
• Validate transactions against SOPs, process documentation, system checks, and policy controls.
• Maintain strong accuracy metrics (DPO/DPU) and update audit tools such as QuEST.
• Document audit outcomes with clear categorisation of errors and supporting evidence.
• Perform root cause analysis to identify trends, recurring issues, and systemic gaps.
• Prepare and share daily, weekly, and monthly reports, dashboards, and insights using Excel and Power BI.
• Track rework, reversals, escalations, and corrective actions through to resolution.
• Share timely, constructive feedback with operational teams and stakeholders.
• Support internal and external audits (including SOX and EY reviews) by ensuring documentation and compliance readiness.
• Collaborate with operations, subject matter experts, and leads to enhance process controls and compliance.
• Identify opportunities for automation, standardisation, and process improvements.Contribute to training needs identification and support refresher sessions.
• Assist in updating SOPs, governance frameworks, and control documentation.

Who you are

• 3–6+ years of experience in HR quality, audit, or compliance.
• A graduate or postgraduate qualification (preferably BE or MBA in HR or equivalent HR expertise).
• Strong knowledge of Power BI, Power Apps, and advanced Excel.
• Clear and effective communication skills.
• Experience in business process improvement and strategic planning is desirable.
• Familiarity with process mapping tools such as Signavio, Celonis, or ARIS is advantageous.
• Working knowledge of SAP systems such as SuccessFactors and Employee Interaction Center (EIC) is beneficial.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on critical HR processes with global exposure.
• Involvement in high-impact quality and compliance initiatives.
• Exposure to advanced reporting tools such as Power BI and audit frameworks.
• Collaborative work environment with cross-functional stakeholders.
• Career development through continuous improvement and governance projects.

What skills you will learn

• Advanced data analysis and reporting using Power BI and Excel.
• Audit methodologies, compliance frameworks, and risk management practices.
• Root cause analysis and defect reduction techniques.
• Process improvement, automation, and standardisation approaches.
• Stakeholder management and communication within global HR operations.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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