Assistant Manager-Business Analyst - Data & Digital Transformation

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a Business Analyst to partner with business stakeholders and translate strategic objectives into clear business and functional requirements. This role combines business analysis, project delivery, data-driven decision-making, and digital transformation initiatives within a collaborative Agile environment. The successful candidate will work across Business, IT, Product, Data Engineering, and Operations teams to support process optimisation, business performance measurement, and successful project delivery.

What you’ll do

Partner with stakeholders to understand business objectives and convert them into actionable business and functional requirements.
Facilitate requirement gathering workshops, process mapping activities, gap analysis, and solution design discussions.
Manage end-to-end project activities including planning, tracking, governance, risk management, and stakeholder communication.
Support Agile delivery by managing backlogs, defining user stories, and contributing to sprint planning and execution.
Work with Product Owners to prioritise features according to business value and organisational goals.
Analyse data using tools such as SQL, Excel, Power BI, or similar platforms to generate meaningful business insights.
Develop KPIs, dashboards, and reporting frameworks to support performance tracking and decision-making.
Drive process improvement, workflow optimisation, automation, and digital transformation initiatives.
Maintain comprehensive project documentation including business requirements, functional requirements, user stories, process flows, acceptance criteria, and test scenarios.
Coordinate user acceptance testing activities, manage defects, and support business sign-off.

Who you are

Experience in Business Analysis, Project Coordination, Business Process Improvement, or a related discipline.
Strong requirements gathering, stakeholder management, and business process mapping capabilities.

Knowledge of BRD, FRD, user stories, gap analysis, and UAT management.
Experience working within Agile or Scrum delivery environments.
Exposure to dashboard design, reporting, automation, digital transformation, or process optimisation initiatives.
Strong analytical thinking, problem-solving, presentation, documentation, and prioritisation skills.
Working knowledge of Jira, Confluence, Azure DevOps, Excel, KPI reporting, and data analysis techniques.
Ability to collaborate effectively in a fast-paced, cross-functional environment while maintaining attention to detail and a customer-focused mindset.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on business transformation, automation, analytics, and process optimisation programmes.
Exposure to cross-functional collaboration across Business, Technology, Product, Data Engineering, and Operations teams.
Experience working within Agile frameworks and modern project delivery methodologies.
Opportunity to influence business performance through data-driven insights, reporting, and stakeholder engagement

What skills you will learn

Advanced stakeholder engagement and requirements management.
Agile delivery practices, backlog management, sprint planning, and product prioritisation.
Data analysis, KPI design, dashboard development, and reporting techniques.
Process mapping, workflow optimisation, and digital transformation methodologies.
End-to-end project governance, risk management, and business change delivery

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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