Application & Services Operation SPV

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Oversee ASO Operations to align platforms with company policies, contracts, and regulations. Drive best practices and efficiency across service areas to enhance profitability. Take ownership of operational services, incident/problem/change management for ASO Infrastructure. Coordinate OCS/IN, Messaging, VAS, Call Centre, and Voice Network activities to maintain system functionality.

Job Responsabilities

• End-to-end responsibility for ASO platform, ensuring secure and stable services.
• Drive initiatives to improve platforms and services resilience.
• Plan, test, and execute continuity and resilience tests.

• Manage incidents, decisions for service recovery, and alignment with company policies.
• Define policies, procedures, and best practices, including ITIL and security frameworks.
• Coordinate day-to-day support & maintenance activities, troubleshoot and resolve customer complaints.
• Monitor network performance, implement improvements, and perform software upgrades.
• Assist in Design and Development of s/w tools to improve systems monitoring.
• Be actively engaged in company’s planning processes including INTP, LRP & BCP
• Lead by example ASO team members, coach and mentor them assisting to grow and cultivate VNO culture

Who you are

Core competencies, knowledge, and experience:

• Complex technology management.
• Service and service level management expertise.
• Strong communication, decision-making, conflict resolution.
• Familiar with UMTS, LTE, recent tech trends.
• Specific knowledge of OCS, SMSC, Call centre systems.
• Deep Data Centre operations understanding.
• Track record in complex projects, restructuring in tech context.
• Adaptability to rapid tech and business changes

What's in it for you

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.

We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
• Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
• Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
• Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.

Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.