Access Site Restoration Tech Sr. Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Manage and restore Vodafone Egypt’s Radio Access Network sites’ problems on a 24/7 basis from both a fault management & performance management perspective, responsibilities include all access Sites’ Radio BTS faults, misconfigurations, Transmission faults and Performance degradations. Where the team Acts as a 2nd line to all Access Voice & data service issues in terms of sites problems & to own completely all access sites problems from E2E till Resolution by different entities.

Key Accountabilities & Decision Ownership

1. Corrective Maintenance:

• Act as focal point & owner of all Access sites restoration activities within technology
• Direct NFM towards correct fault resolution
• 2nd line to Access SOC, TX SOC & SOC performance desk
• Last Line at VF technology in resolving site problems
• Direct any RNC/BSC/major TX node problem to support teams
• All lead times (response, handling & escalation) to be within the agreed lead times to ensure achieving the least MTTR (Mean Time To Repair).
• Ensure adherence to standard technical procedures while handling network activities, problems & faults.

2. Performance Management

• Master all Performance KPIs affecting and measuring site performance
• Use KPI degradations to guide the restoration towards exact fault & to assess fault clearance after actions
• Act as a 2nd line for performance management to SOC performance desk
• Direct Non fault based KPI degradations to RAN, radio & Tx Planning Teams
• Think customer , Think Service

3. CSRs with Vendors

• Issue site/Node based CSRs
• Support the vendor with all necessary logs
• Follow up on all cases with the vendor

4. Stakeholder management:

• To Own all access sites problems and degradations from an E2E perspective, actively manage all stakeholders within SM or the whole technology dept.
• Focal point for all Site based performance reporting between RO & CE depts.

Core Competencies, Knowledge, and Experience

• 3+ years of experience in Telecommunication Industry.
• 3+ years of experience in Ericsson RAN products (Basebands, DUW, RNC, BSC) in addition to TCU/SIU/R6K and Ericsson MOM
• Amos/moshell troubleshooting skills and scripting
• Good knowledge of GSM, UMTS, LTE and 5G technologies
• IP Knowledge (Basics of routing, switching and VLANs)
• Antenna, RET and RF Connectivity
• Shell Scripting and/or python
• Familiar with security terms

Must have technical / professional qualifications:

• Decision making
• Working under pressure.
• Quick, active & high paced
• Technical Troubleshooting and reasoning Skills
• Advanced knowledge of Ericsson RAN solutions and related RF and Tx solutions