Access Site Rest. Tech Sr. Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

To manage & Restore Vodafone Egypt’s Radio Access Network sites’ problems on a 24/7 basis from both a fault management & performance management perspectives , Responsibilities include all access Sites’ Radio BTS faults, misconfigurations, Transmission faults and Performance degradations. Where the team Acts as a 2nd line to all Access Voice & data service issues in terms of sites problems & to own completely all access sites problems from E2E till Resolution by different entities.

Role Profile

1. Corrective Maintenance:

• Act as a the focal point & owner of all Access sites restoration activities within technology
• Direct NFM towards correct fault resolution
• 2nd line to Access SOC, TX SOC & SOC performance desk
• Last Line at VF technology in resolving site problems
• Direct any RNC/BSC/major TX node problem to TX & Access Support teams
• All lead times (response, handling & escalation) to be within the agreed lead times to ensure achieving the least MTTR (Mean Time To Repair).
• Ensure adherence to standard technical procedures while handling network activities, problems & faults.

1. Performance Management

• Master all Performance KPIs affecting And measuring site performance
• Use KPI degradations to guide the restoration towards exact fault & to assess fault clearance after actions.
• Act as a 2nd line for performance management to SOC performance desk
• Direct Non fault based KPI degradations to RAN, radio & Tx Planning Teams
• Think customer , Think Service

1. CSRs with Vendors

• Issue site/Node based CSRs
• Support the vendor with all necessary logs
• Follow up on all cases with the vendor

1. Stakeholder management:
   • To Own all access sites problems and degradations from an E2E perspective , Actively manage all stakeholders within SM or the whole technology dept.
   • Focal point for all Site based performance reporting between SM-RO & CE depts.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Competencies and Qualifications

• 3-5 years of experience in Telecommunication Industry.
• 3-5 years of experience in Ericsson RAN products (Baseband, DUW, RNC, BSC) in addition to TCU/SIU/R6K and Ericsson MOM
• Amos/moshell troubleshooting and scripting skills
• Good Knowledge of GSM, UMTS, LTE and 5G technologies.
• IP Knowledge (Basics of routing, switching and VLANs)
• Antenna, RET and RF connectivity.
• Shell Scripting and/or Python
• Familiar with security terms

Must have technical / professional qualifications:

• Decision making
• Working under pressure.
• Quick, Active & high Paced
• Technical Troubleshooting Skills
• E// , Huawei & SIAE Access & Transport 2nd line Expertise

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.