2nd Line System Expert

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled System Expert to provide 2nd Line Operations support for IP Access within a NOKIA service-router environment. The individual will oversee troubleshooting, automation, preventive maintenance, and service restoration for multiple fixed and mobile network components, including SecGW for 4G/5G, mBNG, and CGNat/AFTR systems. This role involves developing automation tools, supporting software rollouts, and collaborating with 1st Line Operations to maintain high service continuity and performance.

What you’ll do

• Conduct troubleshooting analysis and carry out all corrective actions during incidents to restore IP services, escalating to vendors where required.
• Develop software solutions to automate network delivery and troubleshooting processes.
• Create and maintain automation tools that support proactive maintenance and network optimisation, taking corrective measures based on performance trends.
• Deliver planned work activities such as network rollouts, software upgrades, and parameter updates while safeguarding service quality.
• Build and refine scripts and automation solutions for task automation and auto-resolution of potential outages.
• Modify scripts and software tools to reflect updates in network architecture.
• Support Service Level Agreements and service KPIs, ensuring alignment with internal and external stakeholders.
• Share knowledge to enhance the technical capabilities of teams involved in network deployment and operations.

Who you are

• Experienced in building and maintaining scripting tools, automations, and digital systems that enhance service recovery and system development.
• Skilled in generating technical instructions for 1st Line support and independently performing 2nd Line support for IP service applications, particularly in configuration and provisioning systems and routing protocols such as BGP and MPLS.
• Able to adapt scripts and automation mechanisms to support IP network troubleshooting.Knowledgeable in defining, tracking, and ensuring compliance with SLAs and service KPIs.
• Proactive in identifying performance issues and implementing optimisation measures.
• Capable of supporting service request fulfilment, system rollouts, and software deployment, contributing to the automation strategy using tools such as Ansible and Python.
• Collaborative, with proficiency in English and German.
• Holds a university degree in Electronics, Telecommunications, or Information Technology.
• Brings 3 years’ experience in IP services and maintenance (MPLS, DHCP, NTP), 1–3 years in Linux OS and database operations, and 1 year in scripting and automation, including Camunda and CISCO SDN controller.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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