Junior Engineer 2nd Line

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a detail‑oriented and proactive individual to support 2nd Line Operations for OSS provisioning and monitoring systems. This role focuses on preventive and corrective troubleshooting, ensuring service continuity, and collaborating with multiple operational and engineering teams to maintain high‑quality OSS service delivery. The individual will also contribute to data configuration, software rollouts, and ongoing integration activities within a multi‑vendor environment.

What you will do

• Administer provisioning and monitoring platforms, as well as critical OSS applications.
• Troubleshoot service faults, perform corrective actions, and collaborate with third‑party support when required.
• Conduct daily monitoring, perform system health checks, and contribute to incident detection, reporting, and optimisation.
• Support operational projects, improvement initiatives, and configuration validation tasks.
• Collaborate closely with technical staff, NOC engineers, and Service Delivery teams to ensure smooth operational performance.
• Apply strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM).
• Confidently use ticketing systems and auto‑routing tools to manage operational activities.

Who you are

• Able to create technical instructions and provide 2nd Line support for OSS applications.
• Knowledgeable in Linux operating systems, application and database administration, and telecom protocols.
• Experienced in system/service request fulfilment, application rollouts, and software deployment support.
• Familiar with virtualisation technologies such as VMware vSphere/ESX and Microsoft Azure.
• A collaborative team player with strong English communication skills.
• Confident in applying ITIL‑aligned operational practices, including role/access management, documentation standards (KEDB, inventories, workarounds), and compliance with security, change, and release processes.
• Skilled in proactive monitoring, stakeholder communication, and escalation activities to meet SLA expectations.
• Holds a university degree in Electronics, Telecommunications, IT, or Computer Science.
• Has a minimum of one year’s experience in server/application operations and Linux/database environments.
• Willing to learn programming or scripting languages.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

OSS

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/