2nd Line Operations Technician - Agent D

Join Our Team as a 2nd Line OPS Technician - Agent Desktop! 🚀

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Technician - Agent Desktop to join our dynamic team. As a 2nd Line OPS Technician, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the COPS Agent Desktop application.

What You'll Do:

• Assist in monitoring the COPS Agent Desktop application, reporting anomalies and system performance issues.
• Identify basic technical issues and escalate incidents to the appropriate support teams.
• Record and track incidents, ensuring accurate documentation of issues and resolutions.
• Monitor scheduled jobs and report any failures or delays for further investigation.
• Handle basic service requests, providing first-level assistance to end users and escalating complex issues.
• Perform routine checks on system interfaces, reporting inconsistencies or errors to senior team members.
• Support senior team members in reviewing operational workflows and identifying potential improvements.
• Participate in deployment activities by assisting with testing and documenting any issues encountered.

What We're Looking For:

• Graduation degree in technology or a related field.
• Familiarity with Kubernetes and Docker, with a willingness to learn more.
• Ability to recognize and report system issues, escalating as needed.
• Basic understanding of Linux and Oracle Database for simple tasks and queries.
• Effective communication skills and ability to maintain proper documentation.
• Exposure to Linux, Unix, and Windows environments, with the ability to perform basic operations.
• Familiarity with Kubernetes, Docker, and Kibana, with a focus on monitoring and reporting.
• Basic SQL knowledge and ability to execute predefined SQL queries in Oracle Database.
• Experience or training in using oneITSM (Global Remedy) or TTWOS for ticket handling.

Why Join Us?

• 💡 Innovative Environment: Work with cutting-edge technologies.
• 📈 Career Growth: Opportunities for professional development.
• 🤝 Collaborative Culture: Join a supportive and collaborative team.

If you're ready to take your IT career to the next level, apply now and become a key player in our success story!

Sounds like the perfect job? We’ve got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

#_VOIS