2nd Line Operations Specialist - PEGA

Job Description

Join Us

Join Our Team as a Pega 2nd Line Operations Engineer! 🚀
Are you a tech-savvy professional with a passion for supporting and improving Pega applications? We're looking for a skilled Pega 2nd Line Operations Engineer to join our dynamic team. In this role, you'll ensure the high availability of services, develop automation scripts, and optimize existing working methods.

What you’ll do

• Provide support and collaborate with software developers to enhance Pega applications.
• Ensure smooth transition of solutions from development to operational environments through validation, testing, and implementation.
• Operate and maintain high availability of services, regularly developing automation scripts.
• Implement changes and maintenance works on software solutions, writing implementation documents and changes to current configurations.
• Manage incidents, problems, and service requests, including implementing workarounds.
• Perform daily health-checks and continuously seek to improve existing platforms and services.
• Deliver technical support for network applications and systems (2nd Line support), ensuring on-call availability.
• Identify improvement and automation opportunities.
• Assist in building knowledge and skills throughout the team to continuously improve service to customers.

Who you are

• Good understanding of ITIL, DevOps principles, and Agile methodology.
• Operational knowledge to debug and troubleshoot application issues on Linux servers.
• Knowledge of cloud-based infrastructure on AWS, networking concepts, and DNS.
• Experience with deployment methods using CI/CD (Jenkins) and version control (Git).
• Basic understanding of Docker, Kubernetes, APIs, and Weblogic.
• Working experience with SQL OracleDBs and DWH.
• Proficiency in programming/scripting languages like Bash and Perl.
• Basic knowledge of IP Networking and Telecom architecture and protocols.
• Excellent communication and presentation skills in English.
• PEGA L2 DevOps, PDC, Pega Dev, Admin Studio knowledge, queue processors, agents, nodes, job schedulers, Decision Table, Data table, network configurable, deployment, PEGA Process AI.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Why Join Us?
• Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
• Career Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.
If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

Sounds like the perfect job? We’ve got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

#_VOIS