Senior System Architect - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Senior System Architect with proven expertise in Pega PRPC technology to lead implementation efforts across multi-process applications. The role involves translating technical designs into robust solutions, mentoring junior developers, and ensuring adherence to Pega development guardrails. The ideal candidate will have hands-on experience with Pega version 7.x, performance tuning, and integration protocols, preferably within the telecom domain.

What you’ll do

• Implement technical designs created by Lead System Architects using Pega PRPC 7.2.
• Mentor and guide junior developers, providing technical advice and support.
• Ensure compliance with Pega development guardrails and best practices.
• Collaborate with offshore and onshore teams to deliver functional and non-functional requirements.
• Conduct performance analysis and tuning of Pega applications.
• Support integration with CTI systems such as Genesys and PegaCall.
• Apply general IT skills including Java, Unix shell scripting, Oracle SQL, and WebLogic.

Who you are

• Certified Pega Senior System Architect with 5–6 years of relevant experience.
• Demonstrated success in implementing Pega applications from design to production.
• Strong understanding of Pega design principles, class structures, UI, agents, and integrations.
• Experience in greenfield projects and performance optimisation.
• Familiarity with telecom domain and CTI integrations is advantageous.
• Excellent analytical, communication, and collaboration skills.
• Degree in Software Engineering, Computer Science, or a related technical discipline.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on cutting-edge Pega implementations within a global telecom environment.
• Exposure to cross-functional teams and international collaboration.
• A culture that values mentoring, knowledge sharing, and continuous improvement.
• Platform to influence technical decisions and contribute to high-impact projects.

What Skills you will learn

• Advanced Pega architecture and performance tuning techniques.
• Integration of Pega with CTI systems and enterprise platforms.
• Cross-functional collaboration in a global delivery model.
• Enhanced problem-solving and mentoring capabilities.
• Broader understanding of telecom-specific application development.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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