2nd Line Operations Engineer - AR/LMS

Job Description

Join Our Team as a 2nd Line Operations Engineer – AR/ LMS!

Are you passionate about keeping critical systems running and solving complex IT challenges? We’re looking for a skilled 2nd Line Operations Engineer to join our AO DE team and support our Retail and Wholesale Billing (AR/LMS) platforms.

What You’ll Do:

• 🛠️ Resolve incidents and service requests from 1st line support and business teams
• 🔍 Proactively prevent errors and ensure fast recovery of business processes
• 📊 Monitor and optimize batch jobs, data flows, and system performance
• 🧠 Analyze and correct data issues, ensuring quality and completeness
• 🚀 Support deployments and production checks for new software releases
• 🤝 Collaborate with business and delivery teams to drive improvements

What We’re Looking For:

• 🎓 Degree in Technology or Engineering
• 💡 Strong troubleshooting and incident management skills
• 🧩 Experience with Amdocs Ensemble, Oracle SQL/PL SQL, Solaris/Linux, and Perl
• 🗣️ Fluent in English (written and spoken)
• 🧰 Familiarity with ITIL processes and service orientation
• 🌍 Willingness to work in 24/7 shifts and on-call rotations

Why Join Us?

• 💡 Impactful Work: Be at the heart of IT operations that support millions
• 📈 Growth Opportunities: Learn, grow, and advance your career
• 🤝 Team Culture: Join a collaborative, can-do team that values your expertise
Ready to take your IT career to the next level? Apply now and help us keep our systems—and our customers—running smoothly!

Sounds like the perfect job? We’ve got even more to offer:

• Work from Home – hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#VOIS